Five Guys - Reading

The food and milkshakes were amazing but an Asian Chinese girl who was working there was very rude and did not speak properly which spoil our mood.

Yet again I was given small fries when I ordered large. This has happened several times before when ordering on Deliveroo. You never get this issue in person but they always try and pull a fast one when you're ordering through a delivery company. Absolutely shameful.

One of the best fast food chains ever, but a little bit too expensive. the potatoes were gorgeous, the meat was juicy and the milkshake was a little bit too sweet. i recommend it.

Well good start excellent service to order ,move on to get your drink no Coca Cola choices in either machines no tango original either found out the hard way with carbonated water spilling out over me , after asking staff one guy gave us bottles of coke as husband asked for a refund manager came out with her mobile checked the machine for the cartridges needed then disappeared ,no communication ,no sorry ,then received food Cajun fries burnt husband returned them got given plain ones husband returned them ,they were tipped out Cajun spice added they were ok …..we ate and watched no notice put up about the drinks machines ,more customers getting cross as not been told ,same manager re appears I think unaware that we had previously seen her and we made it know that she was aware of the issue but had done nothing about it ,eventually she stormed off into her office ,another senior member of staff arrived ,she seemed to get things in hand and hey presto the drinks machines were being refilled with the syrup cartridges ….Would it be a good idea if the machines were checked and ready to go before opening ? Tell your customers at ordering if there is an issue so as they can choose to continue ? Also not sure on security but should staff be on their own moving money float trays to the tills ……Another family of 3 had worse issues than us he had to go back to the counter 3 times he was not a happy man

Very nice staff, food was amazing really good seating, burgers were perfect and chips were also good