Creams Cafe - Reading

As a food hygienist, it was disturbing to see my food being handled without any protective hygiene equipment. The workers were not wearing gloves or aprons, and I did not see anyone washing their hands. I spoke to the manager, a vocal Latina woman, about my concerns. She continued to touch her hair, rub her eyes, and prepare food without wearing a hairnet. The male workers were also handling food with bare hands and not following proper hygiene practices. The Latina girl mentioned that the owner did not require them to wear gloves or hairnets, only to wash their hands, but this did not happen. I recorded this conversation to report to the Reading Council. Strong measures need to be taken immediately. I will not be dining here again and urge the restaurant to prioritize food safety for the public's health. - Atif.

I have visited Creams Reading twice now and had a fantastic experience both times. I have also been to other branches, but the service and food at Creams Reading surpass them all. The food is delicious and the staff are friendly and helpful. The service is incredibly fast, with the staff even apologizing for a short wait of about 5 minutes, which was surprising compared to waiting over 30 minutes at other branches, even when they were not busy. I will only be coming to Creams Reading for my dessert fix from now on, and would definitely recommend it over other branches to anyone looking for a delicious treat.

The presentation was disappointing and the prices were too high for the quality. I've had a better Oreo milkshake at another place. I wouldn't recommend this restaurant to anyone.

I was in Reading to view an office building. It was a warm day so i popped in to the bearby Creams in Reading on my way to the car park. Ive visited many Creams in towns all over the South East and this one has the same expensive design and big store size. Sadly this one also had the rudest most surly inefficient staff ive ever come across. As an employer myself of some 40 plus staff I wonder how this business will survive with such staff. I wemt to order as per attached receipt) cookie dough...immediately the man behind the counter was ignoring me talking with his friend behind me....than arrogantly with no hello no eye contact he asked me for my order....I told him in clear concise terms triple treat cookie dough for table 8 eating in again no eye vontact it didnt seem to be registering and i was starting yo feel unease. I repeated and he took the money and i went to sit at table 8. 15 minutes went by and a lady shouted out from far away are you takeaway i said no eating in . Another 10 monutes later she stomped over and asked me again takeway i said ive already told you eating in. She asked me what i ordered i told her and this ignorant sour faced lady informed me id asked for a takeaway. In the background i could see behind her the same surly tall slim young man whod tajen my order so nonchalantly....i felt i was veing intimidated so i said to the lady i didnt order a takeaway youve made a mistaje and i dont appreciate your rude bolshy way. I left not wanting a scene In my 25 minute wait for nothing i noted there are more staff than customers . One of them had his bare arm in a machine to swirl water. I left without a refund as i wasnt offered one. Horrible experience horrid staff i wont be visiting creams in reading ever again.

Food was ok but some of the service was TERRIBLE!! I asked for a Banana Scoff Crepe and was served a Nutty Banoffee waffle. Upon raising this with the waitress she point blank argued I didn’t specify I wanted a vegan crepe and simply asked for “a banana one” ?! She also claimed she wasn’t looking at me when I ordered so didn’t see me point to it on the menu. I tried explaining there is no other item on the menu called a Banoffee Scoff Crepe which is what I asked for, being vegan I’m always super careful with what I order and that maybe she should have been paying more attention. She stormed off saying she’d speak to her manager, but that it was my fault and they may not be able to do anything about it. Eventually she returned with the correct order, which she slammed on the table and walked away saying nothing. Another server we had was perfectly lovely and we enjoyed our food. We were just massively disappointed with the awful experience and service we received from our main server. Food wise, my friend enjoyed her waffle although I have definitely seen better looked a bit like quantity over quality. My crepe was actually really nice. Just a shame about the sour service, be warned!