Kfc - Queenston Blvd, Woodstock

Manager really needs to do a better job at running this location....currently waiting for my order along with 4 other people. The same person is working drive thru, running the front and making the orders in the back. This place has gone really down hill since this new manager took over Service: Take out Food: 1 Service: 1 Atmosphere: 1

Ordered a 3 piece white meat dinner waited 10 minutes to have 2 dark meat at dine in. Went back to counter and said I ordered white and was told it would take another 7 min. No other customers but us in there. Asked for my money back . The other meal ordered was awful, cold popcorn chicken , no lettuce on the sandwich. Will not be returning to this location unfortunately.

Update: After avoiding this business for many years (see below review), we decided to give KFC another try. I don’t know who they have working there, but they definitely need some training. Ordered an 18 piece chicken tender bucket (with sides). Got the sides no problem, but the genius who packed the order gave us BONE IN chicken. Chicken TENDERS are BONELESS. I ordered through Skip the Dishes (because KFC’s website refused to process payment on any of my cards) so I couldn’t even call them to let them know of the error and have it fixed. Needless to say, I am still extremely disappointed in KFC. Original Review: Would leave negative stars if I could. The website took our order and sent us confirmation of order. Apparently it was too close to closing time, so they cancelled the order and told us we had to call KFC head office to get everything sorted out and get a refund. That was July 8th. That night I called head office. The associate assured me she would push through the return but it could take 5-7 business days. On July 11th (after being assured we would hear back from the manager on the 9th) my partner called the store. The manager said he was never told he had to call us and when compensation was asked for, he hung up on my partner. This prompted a second call to head office. Again they assured me the refund would be processed by Wednesday or Thursday of that week. No refund had been received. Called head office again on Friday. Was told my issue would be “escalated” and I should hear from someone soon. Still no response. Now it’s 11 days later, several calls to KFC head office and still getting the run around and no refund. I’ve message KFC on all social media platforms with no response. I’ve called them and have been told to be “assured it is being escalated and will be taken care of by upper management.” How am I to believe anything KFC says at this point? They’ve taken $64 from me in an instant and have yet to return it. Just apologies and the run around saying they can “sympathize” with my situation.

Pre-Ordered ahead of time paid online, they started the order once I arrived at pick up time. Didn't receive dipping sauce that's included or a single napkin... Service: Take out Meal type: Lunch Price per person: CA$10–20 Food: 3 Service: 1 Atmosphere: 3

Never go to the KFC in Woodstock Ontario. It’s the worst customer service, and they lie. I was told it would be an 11 minute wait after I paid not before and after I waited 11 minutes I was told it would be a few seconds and it took another 10 minutes. Worst KFC ever!!! Service: Take out Meal type: Dinner Food: 2 Service: 1 Atmosphere: 1