Dunkin' - Queens

The macchiato at this location is not very strong. Each location has a different flavor profile.

I have been coming to this dunkin for a few years now and honestly this is about the only dunkin that makes my Carmel latte right. Some other ones give you what seems to be the bottom of the coffee grains and barely fill your cup up. Usually I order ahead and it's always ready. The workers do seem to be short staffed at times and have to deal with some rude customers but they handle themselves well.

The service has greatly improved compared to three years ago, and the food was excellent.

I ordered two medium lattes based on the advertisement that stated they were $3 each. When I informed the cashier that I wanted the special, he told me the total was $11 and some change. I questioned this, pointing out that the advertisement clearly stated $3. He told me that the advertisement was outdated and that he wasn't sure why it was still displayed, noting that many customers have complained about it. This is very misleading and unacceptable. Management, please update your advertising.

I love dunkin! big coffee at most locations. her app has great offers that I love. but I have to say this place was one of my favorites earlier because they make big coffee and sandwiches. but it was a few weeks that the customer service became bad! the employees always use their phones. the last part is that they use you again and again. it will take them minutes before they ask you if you need anything. I always order online, and it takes me time to get there, and if I get there, the order is not ready. Why? because the employees do not even check online orders, they would rather check their phones. management, please act because it sucks that a good location has bad customer service.