Marks And Spencer - Preston

The breakfast here as relatively been good over the years. The last 2 visits however have been well below par. Last visit food never came out and after ocer 30 mins i was asked by cashier to provide proof of my order before they would get my food ready. This time the sour dough toast was not fit to eat. A knife couldnt cut it and after chewing for a while i gave up on it. M+S this is our last visit.

We went to m and s cafe in Preston Town centre on Sunday the 5th of June our order was wrong but we let that go, but the tables were all dirty full of dirty pots sticky tables absolutely disgusting the floor had waste food on it no staff what staff they had were all children who were not interested in customer service where are the managers you should be ashamed of yourself used to be such a high quality its just rubbish.

First and last time I will go here. Went for lunch, decided to have a toasted sandwich, coffee and cake. The toastie took ages to arrive, after eating my cake and drinking my coffee, it still hadn't arrived, so my friend asked a member of staff about it. It eventually arrived lukewarm. Not good enough M S.

Very disappointed awful customer service, I asked for an extra tea bag in my pot of tea as it looked quite weak and was told I would have to be charged . We asked for Sourdough toast and was given stale white bread not Sourdough. We will not be visiting again when we are in Preston

I went to the café in the early afternoon and was disappointed to find that there were limited food options available. There was a long line at the cash register with only one staff member taking orders and making coffees, while another was cleaning a machine. It would have been more efficient to do this when there weren't so many customers waiting. A third staff member seemed to be watching customers clean and clear tables from the kitchen area. This is the third time I've experienced poor customer service at this cafe, and I will not be returning.