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Contribuiți la feedbackThe food was served hot. The freshly prepared fries were a delightful change. My wife ordered two fish tacos accompanied by lime and lemon fries, along with an iced tea. I opted for the Del Tacos, which were generously filled with cheese, meat, and lettuce, and topped off with hot sauce. Overall, everything was tasty!
I'm really trying to give this location as many chances as possible. I love Del Taco, but this isn't the first time I've noticed issues with the quality of the food and service. I used to think it was just a bad day for the employees, but this time I feel it's important to speak up because it doesn't meet customer expectations. The pictures are meant to showcase the Beyond Tacos. I've taken two photos of each taco. I ordered them without cheese, so according to their menu, each taco should include Beyond Meat, lettuce, and tomatoes. As you can see, there is some Beyond Meat and a bit of lettuce, but no tomatoes, and the taco shells are only filled halfway.
I was overcharged for chicken tacos, and they had to issue a refund. The fish tacos I received were soggy and came with old limes inside the taco instead of on the side— I almost choked on the lime! I also ordered a large fry, but it was barely filled halfway. This was the worst experience I've ever had at a Del Taco.
I placed a mobile app order which disappeared from my phone, as well as when I got there they had no record of it. Showing them that I had been charged literally minutes prior to my arriving, the response was we're not affiliated with the app, so you'll have to call them. Understandable for the refund, but would not take my order even though I would have been paying twice. The attitude was uncalled for as I was being extremely nice, I was not aware my order had disappeared until I got to the speaker and they told me to pull to the window to figure it out. I'm assuming my order was cancelled from their end as my phone literally still said pull up to the speaker and state I was there for my pick up order. Also assuming that is why they had me pull up to the window so I couldn't place the order. During my drive thru wait, I noticed people were able to go inside and then they locked the door so people could no longer walk in. Have heard this is the worst Del Taco to visit but now I know. I understand it gets busy and everyone is short staffed, I just feel like they should have been some sort of resolve or allowed me to place the order.
Normally I am pretty patient. I get the staff shortages and I try to give the benefit of the doubt when I see people are really putting in an effort. Not so here. We were in the drive through for almost 20 minutes. Now I can understand in some cases, they are doing the best they can, but LITERALLY EVERY STAFF MEMBER had a phone in their hand. No one was even trying to get orders done. They all just stood around and kept looking at their phones. When we got the food, it was horribly put together. All the burritos were smashed and the contents completely out of the tortillas and on the wrappers. The special burrito we ordered we didn 't find until much later. It was on the very bottom inside the pack of burritos. Fiesta pack, I think it was called? The tacos were not hot by any means and they had tomatoes in them. Now that could have been my mistake, but I didn 't think they were supposed to have them. I figured with the wait, they were waiting on more meat to be made? But with lukewarm meat at best, apparently that wasn 't the case. Do yourself a favor and just skip this location. They don 't even try. If you 're going to spend money and have a wait, do it somewhere where the wait is at least justified and the staff at least act like they care.
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