Starbucks - Prairieville

Rude. I loved this location for the longest I got to see first hand how they treat people when you make door dash mistakes. Unbelievable and will be boycotting location because of this behavior.

The coffee here is usually less flavorful than other locations. On this particular occasion I had a mobile order that was supposed to be ready for pick up at 11:14AM. There was no one in the drive through and three people inside. The iced coffee barista was moving incredibly slow, and did not put out my 11:14 mobile order until after 11:45. Along with that, I asked for my order to be made with coconut milk. I actively watched her make it with cow’s milk.

I ordered 3 times at the intercom bc they couldn’t hear me which is understandable. Iced gingerbread chai dirty. I get to the window and it’s a hot not iced. They remade it and the girl with the bangs (she must be a manager I’m not sure. I see her often at the drive thru window bc I am a regular) said in a really rude tone “next time let us know” and rolled her eyes at me. I did 3 times. And let’s normalize that sometimes staff can make mistakes and that it’s not always the customer. Which is totally human and normal. Either way ITS OK. It’s the holidays girl. You should be a lot more cheerful. She has now made a regular uncomfortable to go there. I felt bad enough they got it wrong. That’s not a way to start someone’s morning. I’ll attend the other Starbucks moving forward. I hope she learns to be more patient.

If you have business hours, you should adhere to those hours. Drive thru closes 10 minutes before the listed operating hours.

Wonderful employees at this location! They are forever backed up in the mornings but are always so polite and checking to see who is still waiting on mobile orders and is present to pick up.