Portneuf Grille Lounge

Wonderful time. Excellent service from our server who is also our bartender. Pointed out had fresh lobster and a nice oregon pinot. Food was excellent. Will go again when in lava hot springs

We were seated at 5 and were the only ones there. All the table were full by the time we left but we received excellent service the whole time despite them being short staffed. Wonderful food, happy hour drinks!

Honestly only leaving this review because it was one of the worst customer service experiences I’ve ever had. Walked in, were told the bar was open for another hour so we sat ourselves. The bartender didn’t acknowledge our existence while she polished glasses and talked with another guest. I have a lot of experience in this industry and couldn’t believe we were just being completely ignored by someone right in front of us. As we left the bartender said, “sorry, I was just talking” with attitude.If staff no longer wanted to serve anyone else, a simple “bars closed right now” would’ve sufficed. Not once did she even glance at us or say “welcome” or “I'll be right with you”…nothing.

Terrible experience. The waitress was rude the second we walked in to sit down. I ordered the shrimp and SCALLOPS scampi and it came out with no scallops. I asked and she said they ran out of scallops and that item shouldn't have been on the menu (even though there were other scallop menu options). We were sitting right by the bar and could hear the waiters talking bad about us.The food was basically watered down butter and so bland. The waitress also spilled butter sauce on my sister and didn't even acknowledge or apologize until after the bill was being paid (even when I asked for a wet rag to wipe the butter off her jacket). She proceeded to say that if she went to get it dry cleaned that she would be reimbursed (we don't live in this town).I would never recommend this place to anyone, the prices are outrageous for the very low quality food and service provided. Would give 0 stars if I could.

The food quality has dropped significantly. Steak and chicken were overcooked and no one knew how to make a proper drink. Used to be our favorite in Lava. Hopefully it will pick back up.