Sbarro - Portland

Ordered from Doordash, which means that I didn't have to deal with any potentially bad service. I'm glad that they had Baked Ziti available (whenever I wanted some as a child, it was very hit-or-miss as to whether or not they had any ready). It wasn't as well-made as it could have been, very full of sauce and a bit undercooked/soggy. My spinach stromboli, however, tasted great and warm. Probably wouldn't order Doordash from them again as much as I crave their Ziti at times.

I've always had a fondness for Sbarro, as I used to work in the mall and enjoyed their food for lunch regularly. However, my recent experiences have been less than satisfactory. Tonight, when I placed an order, I received pizza boxes that were bent, and when I tried to call the restaurant, it redirected me to voicemail, indicating it was too full to take messages, so the call ended abruptly. As a pregnant woman trying to satisfy my cravings, it was incredibly disappointing to find that my pizzas were cold, not fully cooked, and my Stromboli wasn't even cut in half. Additionally, I ordered pasta but received no fork, napkins, or straws. I even requested grated parmesan, but that didn't come either! I truly appreciate the staff I know there, but it seems that the other employees are missing some key details, and this needs to be addressed. If this continues, I regret to say that this will be my last visit to Sbarro.

Disappointing portion size. Employee gave me the smallest slice available from an unevenly cut pizza

The staff seemed more focused on wandering around than attending to customers. I had to inform one of them that I was ready to order, and he responded with a unpleasant look. There was nothing prepared, and several customers had to request forks and napkins while waiting in line. We are paying for food and service—it's not complimentary. If the staff isn't interested, perhaps they should consider stepping away from their jobs.

Bad, just plain bad. On the same level as bad frozen pizza. The dough was full of preservatives and cheese dirt cheap.