Steak and Shake - Port Charlotte

I thought the place was closed. just another car came when we got in. that was about midday. the order via a kiosk is now very confusing. no more waiting staff. I think the kiosk is going to get rid of people. this is an area with mostly seniors. there was a nice person behind the counter that came here to help us. will probably never return even though we were not exactly regular customers.

I use to love going here and now it’s not the same anymore the food taste old , there’s not a lot of people, the tables are not clean and u have to order on a device . I wish it was the same like old times when they’re was people happy and waiters to serve us

Dining room floor and tables were dirty with food all over on them. Passed by 5 booths to find a clean one. They got our order wrong and when I went up to get it taken care of the staff wouldn't even acknowledge I was even there. Very bad customer service. The burger was sub-par and the fries were cold with no salt. This is my first time at a steak n shake and it will also be my last.

The nastiest bathroom ever! No servers everything is self done. The cook has a cast on and looks dirty. All of the tables are dirty and you wipe the tables yourself. Definitely will never come back.

The food was room temperature, I didn’t even get all of my order, and the lady that was giving out food was very rude. I asked her a simple question and her tone was very rude. I did not like her customer service. Everyone else was nice. Would not recommended this steak ‘n shake.