Taco Bell - Plymouth

I really dislike this Taco Bell. If you enjoy waiting in the drive-thru line for 23 minutes—15 of which are without even placing your order—then this is the place for you. There's only one lane in the drive-thru, and I actually thought about driving over the sidewalk just to get out! I really should have! It feels like a cruel fate to be stuck in line here!

I waited in the drive-thru for 30 minutes—no exaggeration. My partner was really hungry. Finally, when we reached the speaker, we were met with a "we're closed" message. To make matters worse, we watched the car in front of us receive their food. I'm absolutely furious. I would give this experience a 0 out of 10.

If there are more than three cars in the drive-thru, expect to wait over 30 minutes. This is the slowest Taco Bell I've ever visited, and the food quality is just mediocre. A year and a half ago, this place was fantastic, but it seems like new management has taken over, and unfortunately, they don't seem to be doing well.

Multiple times I have ordered ahead and selected to pick up inside. When I arrive, the lobby is closed and I have to then sit in the drive thru line to wait for food I pre-ordered which is now cold bybthe time I get it. I understand not having staff to manthe lobby, but turn that option off then.

Pro's-looks nice, ample parking. Con's- zero counter help, machine order only. I can deal with that IF when your food isn't made after 30 minutes and you ask for help, the kids in the back would respond. They were rude from the start, and had zeroapologies, when I mentioned we've been waiting. They made/remade the food, but when I asked for a glass (it was a combo), theybasically tossed a water glass at me and walked away. I was one of 5 groups in there and 3 had to go back up for fixes, glasses,etc. Won't be back.