Burger King - Pleasanton

I walked in and asked for 2 ice cream cones and was told they don’t have a cashier and don’t do inside orders. So they refused to serve me and were very unfriendly.

Showed up to order at time it said it was open and no one was there other people showed up as well and we all had to leave.

Placed order through drive through. Expeditor ticket attached to bag. Cash payment made no receipt was given. The transaction number was incomplete because the paper receipt wasn’t centered. The receipt given had the store name, address, phone number, ticket number, type of service (drive thru) , items ordered, transaction ID (last number cut off of receipt), date time. The ticket had the order correct but the order was wrong filled incorrectly. One of items ordered was a fish sandwich. Upon arriving home, I discovered there was a crispy chicken sandwich inside of the bag instead of a big fish sandwich which was ordered. The expeditor ticket had correct items listed but the order wasn’t filled correctly. I tried calling the Pleasanton location 3 times. Phone rang until it was disconnected by their phone. I couldn’t fill out complaint on BK website because I had an incomplete transaction number based on the given receipt. I called Burger King customer service. It’s an automated phone call that directs you to their website. How can you resolve any issue if you cannot contact anyone from customer service or from the store location. Simply a poor way to conduct business!! Please check your order before leaving this location. There is no recourse if there is an issue with your order. Based on this fact, Burger King Pleasanton will not get any future business from me.

As far as Burger King goes, it’s nice enough and conveniently located. But it is Burger King.

Food here for me is always fresh and the customer service is great.