Dunkin' - Pleasant View

They was amazing there I am not from this area but this was an amazing dunkin donuts I wish the ones near my house was as great as this one every thing looked fresh great customer service

Atrocious experience. The bigger female wearing glasses working the window was the rudest person I’ve encountered lately and the level of absolute audacity was astounding. Ordered a whole wheat bagel, double checked it at the window and she said it was already being made as a plain bagel. I asked for what I ordered and she said “Are you really going to make him re-make it?” Yes. Bc that’s what I paid for. She got a bigger attitude and called out to whoever was making it and said “They waited till the window to change the order”. Incorrect. Told us to pull to the curb. We did, in a big white delivery van that is unmistakable. Waited over 10 mins, no food. My husband had to physically go into the store to get it and that same female argued with him about what a curb was. He had to go back in a second time to get the OJ that was ordered. Also didn’t get a straw and his coffee was made wrong. This isn’t it, y’all. If that female is the manager or lead for that team, I feel sorry for them.

Great spot we stopped at passing through. While the staff was young and talking to their friends, they still made an effort to be helpful and very polite. Also, this was the last Dunkin I had...moved somewhere they don't have one and happy it was a good experience!

The woman between 5-6am who takes my order each morning, is extremely unpleasant. i’m not sure who handed her, her job title. but she doesn’t belong in customer service, that’s for sure.to go along with it, the last week that i’ve gotten a regular avocado toast, it has been burnt to the point it’s as hard as a rock you can’t even bite into it. waste of money this location is.

Careful using your bank card here! I went in Tuesday around 3:30/ 4 pm got my usual drinks that I normally get every few days. Went through the drive through. Girls was nice as usual but something seemed off cause usually there is only 1 girl at the window. This time is was 2. One took my card other one handed my drinks and received tip. Then got my card back. Well yesterday Wednesday I seen a text come through the bank! Fraud alert! Haven’t used that card anywhere else for the past few days! And definitely didn’t go to Dunkin Wednesday cause it’s my day off!!! While on the phone with the bank she said that my card was ran a few minutes before 2pm for Dunkin’ Donuts same location pleasant view. Same price as my normal 2 drinks then once that went through they tried to order from Ralph Lauren and a few other places. Bank is investigating it and I did say I definitely will prosecute! I called to the store this morning to let management know and be aware they may want to check cameras. Manager on duty kept saying young girls work afternoon shift and they wouldn’t do anything like that. And the cameras would have caught them and sent video to management immediately.if they was taking photos of cards ……. I told her I didn’t call to argue. If it was my employees I would definitely want to look into it myself but she didn’t seem to bothered by my concerns! Wanting to raise her voice slightly. And said it had to be someone else or something blowing off my concerns. Just beware when using card at this location in the evening!!!! I definitely won’t be back to this location. Definitely won’t use my card ever again at a drive through. My bank is investigating ATM. So I’m not bothered by it. As I told her on the phone.