Panera Bread - Pleasant Hills

The food is always great from here! However, the staff (especially one old woman named Dolly) are EXTREMELY rude. Dolly is always in a sour mood, and seems to think doing her job is an inconvenience. This location does not make use of their Rapid Pickup shelf. After placing a mobile order and getting the notification that it is ready, you must wait in line until they serve everyone else and then decide they want to talk to you.

Absolutely the best Panera ever! I am under the weather today so I ordered delivery and left my driver instructions to leave my order on my porch because I’m sick. well the amazing employees saw that and left me a free cookie in my bag. so so so very sweet and made my whole day, thank you so much!

My Mac and cheese looked like this and was chunky and they were out of cookies but the chicken noodle soup was

That's my favorite Panera bread. the layout is great because they can sit in front of the entrance of the people, observe or hang further behind in a remote stand for the private sphere. the workers are always happy to serve them and during the pandemic they have not changed their hours terrible as many other panera brote at the time or near the dining room.

Ordered cinnamon crunch bagel, lightly toasted, not easy to mess that up but, it must be quite some time since they've cleaned their toasting machine because my bagel came out with sesame seeds, poppy seeds, and tasting like an everything bagel. If I wanted an everything bagel, I would have ordered an everything bagel. Then, I got two bowls of broccoli cheddar soup and it was for dinner for my 7 year old and I. Let me tell you, I'm so beyond disgusted by the soup. For how expensive a bowl of soup is at this place, I expect delicious soup and I didn't get anything close to this. It was watery, tasted sour, the broccoli was mush, it was disgusting and gross and just ruined dinner. I had to go get other food for us because it couldn't be eaten. I wasted $20+ on a bagel that didn't taste like what I'd wanted and two bowls of the absolute WORST soup I've ever had. I'm embarrassed for this Panera location. As usual though, I'm more than likely wasting my time and energy writing this because I won't get a response and if I did get a response, it'd be a please accept our sincerest apologies, and that's it. It's just sad that restaurants have no pride in what they serve to their customers anymore. Most likely, I won't return to this location and unfortunately, I'd say I will never return to any Panera but, that's not true; my son's favorite soup is the broccoli cheddar so, we'll be back at some point in the distant future.Side note--what in the world did they do to their chocolate chipper cookies? They're no longer the little mini chocolate chips they used to have and they're never warm and soft anymore. They're usually close to being burnt, have huge chunks of chocolate, and most disappointing is they're not soft and warm like they used to be. This Pleasant Hills location had the m&m cookies and I do wish I'd taken a picture cause they were so burnt and brown, they didn't look appealing at all. I'd rather go buy Grandma's Cookies in a gas station versus buying the Panera ones.Overall, Panera has just gotten to be no better than a typical McDonald's or Wendy's. That isn't what I expect when I spend that kind of money for food that's advertised to be much better than what is given.I included a picture of the bottom of the bagel that has sesame seeds and poppy seeds.