Potbelly Sandwich Shop In Plano

10/17/2023: i was in the area and ordered dinner online through the Potbelly app for my niece. Got a Sicilian sandwich, chicken pot pie soup, chocolate brownie cookie and a Dr. Pepper. My order was available a few minutes earlier than quoted, which was nice. Yes, I ordered a lot of food, but she said it was all the tasty. She had leftovers to bring for lunch the next day for school.

This is why I don’t like going through drive though because they know you’re leaving so don’t care as much about how food is . Don’t put tomatoes on your sandwich if they look bad ! I just had to take them all off. Also asked them to go light on mayo and it was piled on . Maybe people just don’t read directions?

Food is great and people were friendly but to get through 4 cars in the drive through line took over 20 minutes! Slowest drive-thru ever

I went to potbelly located at 6202 Park Blvd. Plano, TX for their cookie butter milkshake. When I placed my order, I requested two of the milkshakes and for one of them to have extra cookies. At the drive-through window. The cashier passed me two milkshakes. I asked her which one of the had the extra cookies because the cups were not labeled nor did either cup have two cookies on the lid (I went the day prior and received two cookies on top letting me know the extra was added). The girl told me that she did not know which one had extra cookies because she did not make the shakes and closed the drive-through door. I sat in the drive-through for a moment, trying to figure out which cup had the extra cookies in it the girl comes back to the window and asked me. Is there anything that she can help me with? I advised her I paid extra for extra cookies in one out of the two milkshakes, and i cannot tell which one has the extra, so can you please remake my milkshake. She took the cup back, then comes back and asked me to park in six minute parking for the milkshake. I waited a few moments and a man comes out and says you requested for your milkshake to be remade and hands me the cup. But as he’s handing me the cup. I let him know. Yes, thank you I have a question, as I am telling him this, he proceeds to walk away as if he is not interested in any questions that I may have as a customer. I literally had to ask him to come closer to the car so that I can get clarification on the extra cookie situation, and when I advised him, I have a question his response was, what ? At that precise moment I requested a refund and Chris looked at my license plate and got on the phone. He goes back into the restaurant as I am sitting in my car waiting on my refund I go inside the restaurant and request the manager who just so happens to be the same Chris that was just rude to me in the parking lot. He refunded me one shake and then walked off. I tried to get his attention, but he acted as if he was on the phone and walked towards the back of the store. I called the number on the receipt, and he tells me to hold he comes back up to the front counter and see that I’m still standing at the counter and I called his name again and I advised him I need a refund for both milkshakes that I pay for. He asked oh you wanted both refunded? I stated you see both cups on the counter don’t you? He refunded two milkshakes. However, he failed to refund the extra cookies as well. I am going to be speaking with the store manager and corporate regarding this horrible experience. Potbelly what kind of prejudice, incompetent employees do you have working for you?? Chris clearly needs a management training and so does the staff on PROPER CUSTOMER SERVICE.!!!!!

THE ABSOLUTELY WORSE CUSTOMER SERVICE!!!! GO SOMEWHERE ELSE!!!!!