Kai Lounge - Plano

The atmosphere and food are fantastic. It's on the pricier side, but the ambiance makes it worth it. The service can be a bit slow, but you find yourself enjoying the environment. Overall, I’m giving all my stars to the vibe!

The atmosphere was nice, but the service and food left much to be desired. I went there with my wife and we ordered two sushi rolls that were quite mediocre. I also ordered a cocktail, which I told the waiter, Juan, was tasteless, but he completely ignored my comment. We then ordered two more rolls, making sure to specify that they should NOT be spicy, yet to our surprise, they were extremely spicy! When I brought this to the waiter’s attention, instead of understanding, he sarcastically asked, "Seriously? That doesn't sting." We even invited him to try it for himself, but he claimed that he no longer sensed any spice. I ended up paying the entire bill without raising any complaints just to avoid conflict, and we decided to go dancing instead. In hindsight, it would have been better to have just had some beers and danced rather than having dinner there.

I wasn't particularly impressed with the 8-course dining experience. However, our waiter, Ben, was fantastic! I also appreciated the party favors. I have mentioned some specific details in my notes: I was not seated near the kitchen, which I requested. Unfortunately, I was still bumped into frequently, as I had feared, every time servers passed by. Overall, I would rate it 3 out of 5.

Poor management with a lack of respect and awareness regarding customer service.

Service was extremely slow. We have been several times and the service was almost unbearable this time.