Romano's Pizzeria - Plainfield

It should be delivered at 17.30 a.m. and they brought it at 15.00 a.m. cheeseburger grinder was disgusting. I had to throw it away. they also forgot the caesar dressing for my CAESAR salad. the customer service was also terrible. will not be back

They need to come a long ways to be average. Service is very slow and food needs much improvement. Some people left from not getting waited on, and they were the only other people that came in when we were there. One of our orders was acceptable.

Just before Thanksgiving I gave them a try because I wanted someone to deliver and my usual place was closed. It was me and my son 's friend, who lives with us. So, I ordered a small beef fajita pizza, broccoli bites and onion rings. The pizza was so soggy that my son 's friend didn 't eat it and it had no fajita flavoring. Just fried onions and peppers with beef. The broccoli bites you could tell they were once frozen and tasted greasy and well as the onion rings. I ended up throwing the whole order away since none of us wanted it. So glad I didn 't make a big order.

Ordered pizza at 5:50, pizza still wasn’t here at 7:15 so we called; the person on the other end said the driver left a bit ago; still no pizza until 7:25. We get it inside it was cold, as if it was sitting on top of the oven for awhile. Not satisfied at all. We called not asking for a new pizza or money back but just to tell them that the pizza looked like it was sitting out and was cold and all she said was “sorry” will not be getting food from this place again. Different name still shameful quality of food.

I decided to go out to dinner here because I ordered out recently from here and got a panini I liked. Even though they forgot a grinder and I had to go there and pick it up with no discount or reciprocation. Unfortunately I was a little taken back by the experience and food. I ordered fried calamari, a Margherita pizza, fried ravioli and my wife got steak tips with rice. It was cold in there. The menus they handed us were wrinkled as if they have been used by infants. It looked like they were short staffed but there was only 1 other couple dining in so I'm not sure why the floor was dirty with food all over it. The carpet in there needs to be replaced. It was the first thing I noticed, it was in really bad shape and the food debris didn't help with the whole experience. The hostess was kind. The pizza came out first and we had to ask for plates. The pizza wasnt bad, the mozzarella on it seemed fresh. Points for that. The fried calamari seemed to not have been fried long enough, and it was placed on a plate with a little cup of marinara sauce. The presentation was unappealing and it didn't taste very good. No garnish, no lemon wedge. Just tossed on a plate. The oil that it was cooked in was clean so points for that. The fried ravioli had the same pale color as the calamari. Some were cold inside, wasn't fried long enough. The presentation was also unappealing. My wife asked for her steak tips to be cooked rare, they handed us very very well done steak tips. The butter my wife asked for, to put in the rice , didn't melt so the rice was cold. She had one bite and didn't touch it. I had a couple fried ravioli and fried calamari and I didn't touch it again. We ate half the pizza. We were so disappointed with the food that we didn't even say anything, just paid the 60 dollars and left. Nobody asked if everything was ok, nobody really seemed to care. I will add photos of the food so you can see what I am talking about. We left and went to grill 445 and ate there. It wasn't a good experience and although I try to point out the positives such as a nice hostess, fresh mozzarella and clean frying oil....the whole experience and cleanliness outweighs the positives by far. Just a FYI, the photos they use on their menu are just stock photos of great looking food. I noticed that when I ordered the panini. The panini in the menu looked delicious with a nice golden crust with beautiful press lines. Their panini doesn't look like that. None of the food on the menu or the website is their food. They do have customer reviews that show their actual food so check those out. If I may send a bit of advice to management, presentation, cleanliness of the establishment and pride in your business goes far. It needs to be updated and quality control needs to be adapted.