Dining At On North - Pittsfield

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This hotel is beautifully designed, the rooms are spacious and comfortable, and I had a great meal in restaurant. Downtown Pittsfield has some great places to explore.

The dinner menu here is interesting, thoughtfully prepared and presented, and very tasty. We've enjoyed everything we had here from mixed drinks to main courses to dessert. It's difficult to avoid spending over $100 on a meal for two, but for us the food is generally worth the price and certainly a cut above many other eateries in Pittsfield.The service, unfortunately, does not rise to the same level of professionalism as the cuisine. As far as we can tell this is a training and staffing issue that is tragically common in the Berkshires.Our latest visit was so frustrating I tried to gently coach our server, who was clearly not familiar or experienced with waiting tables or food let alone this restaurant's menu but the coaching was of little use. Despite there being only a handful of folks in the restaurant and two servers, diners sat around waiting a for their water, waiting to order, waiting for their meals and checks...all for a painfully long time.Our drinks never appeared (I had to fetch them from the bar myself, where they had been sitting for some fifteen minutes), our main course arrived lukewarm, our water glasses remained perpetually empty (until I again went to the bar to have them refilled myself), and no one ever checked on us...not even once.It was an unusually bad experience.So do go for the excellent food. That is terrifically worth it. But prepare to be extra patient with untrained staff who seem to hide out of sight most of the time and who really don't understand the basics of customer service. If the service were even vaguely competent at Hotel on North, this would be a five star review. Again, though, perhaps they can't be faulted for a persisting lack of workers in the Berkshire hospitality industry.

Everything was just great... the large room with high ceilings, excellent beds, friendly service, nice restaurant and other cozy lounging spots with comfy furniture... The location is also good, on the main street in an historic Berkshires town. I'd go back in a heartbeat.