Long John Silver's #31093

I placed an online order via the LJS website on March 6, 2022 at 8:15 pm, the order was to be picked up at 8:45. As with all online orders, it was paid for when the order was placed. When we arrived at Long John Silvers to pick-up the food, the doors were locked and a handwritten sign was on the door that said, closed will open when we can. I went back to my car, checked my bank and verified the money had been taken out for the order. I then called the restaurant and the woman who answered was extremely rude and said they were closed and refused to refund my money. I called the next day and spoke with the manager, who kept telling me I would have to get my refund through the website, I kept telling her that 's impossible. Finally, she said that her manager would call me. I waited until the next day (2 days after they stole my money) and no one ever called me, so I stopped by the restaurant and they still refused to refund my money. During all of this, no one even bothered to apologize and treated me as if I had done something wrong. They acted as of it was my fault because I placed an order the workers did not want to make the food, so they closed 2 hours early. I still have not received a refund or an apology. I will be contacting my bank and possibly the police.

Ceiling leaking in the order line. Made us wait to take order for 30 minutes but instead of taking our order, basically asked us to leave. They said they did not know how long the large order ahead of us would take but probably 50 minutes. Workers should know how long each product takes. It was then 930 pm and their hours are until 1000 pm. They also locked the door behind us when we arrived at 910 pm which I believe is illegal during business hours. Several people tried the door after us which was still 910 pm only with hours till 10 pm. If I were the owner, I would clean house with staff. They are already short though so probably not. They have a make shift sign stating they are short on staff. Steer clear of this one for sure. I am surprised they have one and a half star at the time of this review. It's sad too because I love LJS and we lost most of of them from my area.

We ordered from LJS two nights in a row using a delivery service. The first night we placed our order at 7:22 pm. The delivery service send a text saying their driver was there waiting to pick-up our order. At 8:38 we receive a message saying our order was cancelled because they were closed. The next night we tried again, but ordered around 6:00 pm. The same thing happened again with a text sent around 7:12 pm saying cancelled because they were closed. The hours for LJS states open until 10pm and full orders until 9:30pm. Sad when our delivery person was there and ended up losing our tip and did not get an order. Definitely won't be making this mistake again.

During the Hot Rod Weekend, I was looking for something quick. I stopped in LJ’s, the fish and chicken was absolutely delicious! I also had the hush puppies and they were perfectly cooked. I so recommend LJ’s in Pigeon Forge!

Best fresh fish in the USA, plus the nautical theme makes you feel like you are on a island enjoying a fest caught by pirates. The Crunches are top notch so ask for extra. Then before you leave make sure to ring the bell! Arrrrhhhh