Sweet Emmas Cakery - Pickering

Very good! Got a few cupcakes. Cookies and cream, red velvet and strawberry. Really tasty and light and not too sugary. Cookies and cream was my favourite. Will definitely go back and try other flavours.

Continuation of Review/Edit from Kirsten Balanza…In this nasty email, Deborah (who wasn’t present for the interaction) accused my husband of being “abusive,” “rude,” and “intimidating.” The email ended with her stating that he was no longer welcome into their store, which my husband already said he wouldn’t be doing because of their poor customer service.My husband replied to this email by stating that these terms, especially “abusive” were not terms he takes lightly and that throwing them around nonchalantly were irresponsible and threatening. Not once did he use inappropriate language, nor was he screaming, unprofessional, or demeaning in his interaction with Emma. In his response email, he asked them to expand and give examples of when he was abusive, which they are unable to do as this never occurred.While my husband wrote his response email, I left a poor review on Google, to which they responded to by saying they “met us halfway” by giving us 2 cupcakes. If you read the first part of this review under Kirsten Balanza, you’ll see that this is a generous stretch of the truth. Also, they again say that my husband was being rude and intimidating. How? By asking how your business would rectify a mistake on their end? Please elaborate on these trigger words that you throw around so freely. Also, describing Emma as being a “young woman” is an exaggeration as she is in her mid thirties (no judgements).Deborah then went even lower and responded via email insinuating that we were not affluent enough/poor because we wouldn’t let the $16 slide and shouldn’t be purchasing premium cupcakes. Also, that I was “chirping in” (their words used in the email) by leaving a poor review.Side note: I was on the receiving end of these overcooked cupcakes and am entitled to give a poor review.Long story short, Deborah and Emma Meade can not handle criticism. If you look at all of their responses to negative reviews you will begin to see a pattern. They use the “small business” excuse and are extremely defensive and condescending, even when in the wrong. They claim to meet customers halfway on situations that they should be providing full refunds/replacements. If they can not handle unsatisfied customers with professionalism, perhaps they should look into another line of business. Please note that not once did we receive an apology from anyone from Sweet Emma’s for the poor products or experience. Not in the initial phone call, in person interaction, or emails. They are incapable of owning up to their mistakes as you can clearly see in all of their responses to their poor Google reviews.To consumers, please consider supporting another small bakery in the Durham Region there are many great and alternative options. Sweet Emma’s cupcakes are not worth the money or headache.Written by Kirsten Balanza

I've been bringing my Girl Guide unit here every couple of years and I can't say enough about Emma's teaching style. She plans gorgeous designs, and makes them accessible for our whole unit (ages 7-8). She's accommodating, helpful and easy to book with. And of course, the girls love taking home their cupcakes in beautiful boxes and enjoy every bite! Thanks Emma!

Great customer service, cute little shop! Was craving something sweet so grabbed some assorted ready made cupcakes. Some of them were great (especially the salted caramel one) others were very dry. Overall the flavours were good. I'd probably order a fresh cake/cupcakes next time to get a better idea of the cakes. I will not purchase ready made again.

Ordered a custom panda cake for my birthday. Salted caramel flavoured buttercream and fondant covered. I sent a picture of how I wanted the panda cake to look like and they did a wonderful job of replicating it. Cake looked top-notch from the outside, even I was surprised! The taste of the cake was very nice and definitely tasted like salted caramel, although a bit too sweet for my family and I. Love this cake so much, will come back to buy some cupcakes every now and then.