Pho Saigon - Pickering

I used to frequent Pho Saigon regularly, both for dining in and placing takeout orders with delivery service. I observed that the dining-in experience consistently went smoothly, likely due to the face-to-face interactions with the staff. However, a noticeable contrast arose when I placed orders for delivery over the phone – a series of unfortunate issues ensued. What struck me was the staff's attitude in handling these problems; they exhibited rudeness and an unwillingness to rectify the issues, often without even extending a simple apology.Initially, I assumed these incidents were isolated cases, but my optimism waned after subsequent attempts. On two separate occasions after, we encountered a string of problems with our orders, leaving us greatly dissatisfied. Regrettably, this continuous stream of issues led us to the conclusion that it was best to discontinue ordering from Pho Saigon. I find myself wishing I could describe this establishment as hit-or-miss in terms of both food quality and service, but truthfully, it appears they've fallen short on multiple occasions.

Please never come here, Last month, the waitress was so rude, it really made me want to cry from anger.That day I didn't feel well in my stomach and I went there, I ordered and she made the wrong order, then I asked her if she could change it and she said no, I ordered something else and it took about 45 minutes until I asked her if it was already I almost got my order and he said no.So that day I paid but my food never arrived.I hope no one ever goes to this place, the service is horrible, and if you go, don't go hungry, and on top it has a sign to help small businesses, please with that horrible service they have

I loved this place. I've been going since I was a kid, but now the quality of the appetizers have diminished a lot. Their fried spring rolls have shrunk and they don't even come close to giving a plate full of squid tentacles. The soup is still good though. Rice dishes are a hit or miss.

Staff is so nice and the food is good. One of the best Pho spots in Pickering.

Bad customer service and rude host, have ordered here for years and have never encountered such a rude host. Will never be coming back here again.I ordered by phone, and referred to the skip the dishes menu to order because that was the only menu which appeared in search results. When I picked up my order I noticed a discrepancy in the price. The host proceeded to be very rude to me saying I was referring to the wrong menu, and that I must scan the QR code in the restaurant for their correct menu. Excuse me? But I am not driving to the restaurant to scan a QR code for a pickup order. The point is, there should not be a discrepancy in “their” menu and the skip menu. However, the host proceeded to argue with me, being very rude and condescending as if I was wrong. The proof is in the damn menu. Sorry but if you are going to work with skip the dishes, please update your menu or consider hiring an SEO expert if you want your site visible in search results, because the skip menu is the first site that shows up. They need to take accountability and admit they are wrong, instead of blaming the customer. Please so a better job or you will lose more customers.I have never experienced such rudeness from a host at a restaurant and bad customer service, and I have been coming here for over 10 years. One bad experience ruins it, I will not be coming back.Negative ZERO stars!!!