Wendy's - Phoenix

Has made a huge order, so it went in. waited a few minutes to do everything was great! used some goods that we got in the post, they can feed up to 3 different that is fantastic when there are kids. not sure when it is because I went this time, personal, that was there or etc. everything was great, can not complain about the personal they were friendly, fast, they looked especially happy when the dt was busy. when I drive through the drive, the things are a chaos, but go into the inner place.

This place is terrible with service. here on 11/27. drive they thru had 2 cars waiting for order when we moved in. waited 15 minutes then decided to leave and go. there were 6 workers in there. 2 riders thru workers, one work the pommes, one only working drinks for the drive thru and make a eat. and a young one on the switch. we waited 8 minutes for the switch. there were more 5 customers in the load. they have told us a lot of luck that we want to get a service. they had waited for their food for over 20 minutes. not 1 employee has confirmed us. the place was dirty and the customer service does not exist here.

I have given this place a few tries as I like in the regular wendy’s, but I never had a pleasant experience here. I have never even got a complete or correct order, whether it dips, drive them thru or delivery. I sympathise with overworked minimum wage workers, but there is no excuse for this to measure inability. they don't care. do simply the mere minimum and that is enough. thetary restrictions: they do not interfere with substitutions or adjustments.

For the first time in almost 2 years, our order was 100% right and hot and they actually started it before we got in. no homeless hanging around, except biker sucks free wlan. food: 5/5

Current people working there just don't care. Had my order messed up twice with no communication. First time I ordered some chocolate frosty and they didn't tell me they ran out of chocolate, didn't care as much. Second time I go up I order 1 large frosty and two smalls for my sister and mom and when I get up there I'm handed 4 smalls with no explanation. I'm still in the drive-thru trying to get the employee's attention but he's clearly ignoring me as did another employee even though we made eye contact, but then I had to get out of my car and go inside to get an answer which was they were out of large cups. Why couldn't I just gotten an explanation when I pulled up to the drive-thru..