Tropical Smoothie Cafe - Phoenix

I normally don't like to complain but it smells like pure MILDEW and STAGNANT WATER. I'm concerned that there could be possible MOLD growth by the smell. Personal beverages and snacks were laying out and no one washed their hands. I understand the employees are young but training in proper cleanliness and hygiene is desperately needed here.

Customer service was very nice and friendly. The Thai chicken salad turned out much better than I expected! Really not bad for a quick and relatively healthy lunch.

I mostly felt terribly on behalf of the girls working here. You can feel there is just something weighing on them heavily that they cannot provide customer service. I didn't get a welcoming in nor a farewell. Eye contact must be taboo here. I don't live nearby and I actually am glad there wasn't any seating to eat there bc I would have been succumbed to bad high school cafeteria vibes for lunch. I found a random hotel parking lot near facing the freeway instead! Peaceful. In retrospect, I should've looked up reviews prior and avoided the place bc the reviews are correct : salad was a 3 but the vibe was in the negatives.

Upon entering this location it smelled like sewage, but I had placed a pick up order so there was no turning back. All other locations seem to provide better quality food. My buffalo chicken wrap was lacking chicken even though I paid for extra, what little lettuce and tomato it did have was wilted and old. The wrap itself was falling apart. Very dissatisfied I?m concerned about the quality of ingredients in my smoothie given the quality of my wrap. Not a good location.

I love Tropical Smoothie. They may not be perfect but the customer service from the new owner is worth those little mistakes. Also, it?s only over priced if you don?t take advantage of the pairing deal. Get food and a smoothie, cheaper and you get more food :