Mcdonald's - Phoenix

The food at this restaurant is terrible. Attached is a picture of a Quarter Pounder. Despite having a lot of staff, they still can't make a good sandwich. The fries are overly salty and the workers are loud and seem annoyed when dealing with customers.

Take forever to make the food, employees are too lazy to ever make mcflurrys, stop advertising them then. Can't even enjoy the little things in life like an amazing mcflurry, just leaves me sad

I had ordered a large soda and one bag of ice, they're pretty busy around dinner time they only had a few employees working, id waited only a few minutes and manager jumped in an ran the front counter. I ended up with two cups and my bag of ice ?

This is the worst McDonald's I have ever visited. Every time I go, they are always out of something, making it impossible to order what I actually want. Sometimes, I will even pay for my order only to be told at the pick-up window that they no longer have it. If I could, I would give this place zero stars.

Hello Kitty, who I was told was the GM of this location. I am not sure if management is your forte. This location is plagued with issues and should make it a point to give better service as this location is the only McDonald 's within a 5 mile radius. Unfortunately my Autistic/non verbal son is a fan of the chicken nuggets and fries and cheeseburger ketchup only. Although we order it all the time our orders are only correct about forty percent of the time. I have ordered a $9 chicken sandwich only to find a plain cheeseburger in it 's place after leaving the drive thru. Or how about ordering McDoubles for my spouse only to receive regular cheeseburgers wrapped in a Mcdouble wrap. Or how about ordering $30 worth of food for my family only to come home and find that half of what I ordered is not in the bag. These occurrences happen WAY more then it should and I know I am not the only customer dealing with this. They don 't pick up the phone and if they do management is never there. Today however topped the cake. On Fridays I take my children to this location after school. Per usual, it 's always busy and we are always waiting. It happens. I order my 2 happy meals and my children 's customized cheeseburgers. I don 't get a total and am told to pull around. I get the total and I know it 's not right but the employee taking orders is far to busy to comprehend the issue. Get my receipt and to my dismay only 1 happy meal. Pull up to greet employee number 2 and tell her my issue. Deer in headlights, I 'm pretty sure she mentally checked out hours ago. Shuts the window to see to my issue. Comes back and guess what? I 'm told I have to take another trip around the McDonald 's carousel because apparently they couldn 't make it right. I can 't go home one happy meal less with 2 tired and hungry children in the car. So I pull around only to find the drive through full after I just spent 20 minutes waiting in the drive-thru. So I parked the car and get my 9-year-old who has cerebral palsy and epilepsy as well as my 7-year-old autistic nonverbal son out to enter the establishment and make an additional order when I shouldn 't have had to. It is also busy in the restaurant. The employees are running around like chickens with their heads cut off and guess what no general management in sight. Shouldn 't you go support your team during a rush? I have also managed a restaurant and have trained shift leaders and trained new employees and I would never ever let my team sink like you did. Me and my children made our order and waited additional 15 minutes for chicken nuggets and fries. My son was upset and having a hard time coping as being autistic leaves him sensitive around groups of people and unfamiliar places and that is why I use the drive-thru. I will never go to this establishment again and I will happily drive way out of my way to make sure my children get what they deserve when we order from McDonald 's. Maybe it 's time to take your job a little bit more serious as people are spending their hard-earned money in your establishment and once again it is the only McDonald 's around there and is a busy McDonald 's as it is right off the highway. Do better! Next stop, district management.