Cold Stone Creamery - Phoenix

Ice is good, but I would avoid this place if they have any allergies. very unclean and the cross-contamination is incredible. I saw how the young used the same snout for Graham crackers, mandling, cocose, pecans and marshmallows, although there were separate snacks in each container. there were things that were scattered over all the strikes. a real slime.

Rude workers. They talk way too much instead of doing their job. One girl was hella rude trying to say she could only make things on the menu and nothing else when I know that's not true at all. Plus very unprofessional with the language they use especially when little kids are around. The staff definitely needs to be trained on customer service.

Workers were fast and attentive. Place was decently clean. Consistent flow of customers as we ate inside and it moved relatively fast. Noticed they were happy to help with questions customers had.

Came here the a couple nights ago and had some issues with Keara . Called next morning to speak to manager but whoever answered the phone basically told me there’s no manager on shift and idk when there will be one . Very rude and disrespectful. Then called today asking to speak to a manager and finally was able to speak to Summer about the issue and situation. She then told me that yes Kera doesn’t have the attitude and she does try to give her own managers an attitude. So Summer did apologize and say to come in either before 6pm today or after 6pm today and I wasn’t able to make it until after 6pm walked in with my 3 kids then waited 10 minutes for somebody to come help us after all the girls walked to the back already to talk and Laugh about the situation since I know their manager told them about it and I was going to be coming in . Well Maya had just walked in for her shift and her and Kera were in the back talking about the situation and why she didn’t come get me a with our order this time and then Kiara happened to go in the back with the situation and began to talk about it as well and talk about it more . Then FINALLY comes back out to help us and I’m letting her know like I spoken to Summer and she goes “yeah I know” then she thought the whole situation was so funny with Kera and Maya . So I asked for their names it was very rude and disrespectful for them to keep egging on the situation. I’m would love to speak to corporate or their manager of the company because I can’t keep coming in there like this and being treated disrespected.

They were extremely busy and the 2 employees were handling it well. I had about a 15-20 min wait. Only issue was, when the chocolate ice cream in the display had run out, they left the new one on the counter to serve from. My order was drippy.