Bourbon Jacks - Phoenix

My family was looking for a place to eat on Christmas Day. We saw that Bourbon Jacks was open and taking reservations, this was around 7:45 it was close, so we made reservations for 8:30 PM. When we arrived there was a note saying they stopped serving food at 7:45. We proceeded to the hostess stand where the young lady said we could have drinks in the bar but they were serving no food. I said we made a reservation not more than 15 minutes ago and that we even received a confirmation. She told us that they stopped taking reservations and that was not possible. I showed her my confirmation email to no avail. I thought that it was poor customer service that they accepted the reservation then decided not to honor it. This was a great opportunity to get a customer for a lifetime, a great tip for there servers and incredible word of mouth advertising. Instead they get nothing and I doubt that I will ever go there and tell everyone I know about the missed opportunity that they had. Sad. I guess I'm getting my points but I really needed a meal!

Our server was very friendly and helpful. The Mac and cheese is one of their specialties. It was great!

Brock, our server was most attentive meeting our needs, food was good for a casual meal. It's was nice having a local restaurant with live entertainment during the meal hour

Best pulled pork in N. Scottsdale. Be sure you try it.

Food was average. Ribs were dry. Mac cheese was good but not great. Pulled pork sandwich was good. Beans not good. Our server was attentive and ran after us when we left car keys on the table. Live music in the bar sounded fine for those who like country music.