Doubletree Suites By Hilton Phoenix

We showed up and were given a room that did not exist on the 4th floor. 422 was the room we were looking for about 30 mins in 115 degree weather mid afternoon. We were given a different room after discussing this with the front desk. The new room was okay, guest bedroom tv did not work/could not find service and there were dirt marks on the ceiling of the bathroom.

I was in town for work, I was supposed to stay for 6 nights here and I checked out after two nights. The lobby and restaurant are nice. Everything after that is a disaster, the pool was dirty and loud music being played until 3:00 in the morning. People smoking outside my door. On top of that my AC never got below 76, my shower was still wet from the last guest who showered in there and had not been cleaned, zero water pressure and the shower head was rusted, fridge did not work, and other guest had to switch rooms for cockroaches, on top of all of that both elevators consistently did not work. Do not stay here this place does not hold the standard of a Double Tree unless they have lowered their standards and I missed something.

Great hotel. Convenient location to the airport, room are adequate, beds are comfy. I really enjoyed the court yard games ping pong, chess, connect 4) it was a great way to pass some time

The owner/management of this hotel are slum lords. Upon check in to a 2 queen bedroom with my 3-year old son, the temperature was unbearably hot. 80 degrees! The air conditioner was already set to 68 and it was obvious the AC wasn 't keeping up and wasn 't going to get much better. The AC was working to some degree, because if it wasn 't it would have been over 90 degrees in the 105 degree heat. I called downstairs to have maintenance come up while I went downstairs for dinner. They called me and said they would need to move me to a 1 King bed room. Upon check-in to the 2nd bedroom, it was slightly better than the first when it came to temperature, but again it was unbearably hot. I was sweating and now sharing a King bed with my toddler who was telling me it was hot. I couldn 't sleep all night. I left the hotel early for my flight totally unrested. 0 minutes of sleep and I 'm usually a sound sleeper. For my work, I 'm in a hotel 2-3 times a week! Every week! All year long! And I have to go down to the front desk and ask for a new room about every 6 weeks across various hotels in the United States and other countries. What does that tell you? That AC units have an extreme failure rate in hotels compared to your own home 's AC unit? Or that these greedy capitalists pigs try to do the bare minimum in maintenance and proper HVAC system design to reduce cuts to their profit margins and they just hope enough people who get into these totally unacceptable rooms will either accept a partial refund in terms of Hilton points, or they 'll accept a King room when they wanted a double Queen and would have chosen another hotel property had they known this was going to be their fate for the night? I submit to you that there is only a tiny fraction of these AC incidents that are genuine AC mechanical failures. The rest are the product of greedy slum lords who know they are selling you a defective product and know you won 't want to go through the struggle or the fight with them over it. The management of this hotel responds to nearly every negative review and accuses almost every guest on these review platforms of lying on social media. Who are you going to trust? Who do you think the liar is? Is it the numerous guests with complaints? Or is it the management who accuses nearly every single bad review of being a lie? You won 't find other hotels of this brand with the management accusing people of lying. After days of calling the hotel for management and being told again and again and again that my call would be returned within an hour, or within 20 minutes, or whatever, I finally got ahold of the manager. And after explaining my situation, I said I would like a full refund, and the management said they would allow the full refund this one time. Telling me this one time was the last straw for me. I wasn 't going to write a negative review, but because of this outrageous comment, I 'm taking time out of my day now to write this review. How DARE you give me 2 rooms that are miserably hot and then THREATEN to not compensate me again if this were to happen to me again. Excuse me, but if you can 't provide the room in the condition you promised it to be in, then you will owe me a refund EVERY SINGLE TIME you screw me over like that. There is no only this time. If this hotel tries to screw me out of even a single dollar, I will be filing a lawsuit in court and canceling credit card transactions purely on f-ing principle. After several YEARS of staying in hotels for 2-3 nights a week for my job, this is the first time I have EVER asked for a full refund. I 'm not some serial refund scam artist. You just have a sh--ty hotel! And your clients deserve the room they were promised!

You have microwave but no any dishes. That really sucks.....