Rose Garden At The Perry - Petoskey

I almost never write online reviews. But this is special as I just had the most extraordinary customer service experience when booking a room and obtaining a gift card for my in-law's anniversary. I felt like everyone thinking of staying here should know about what you get when staying at this hotel. I called the Stafford 800 number on a Sunday afternoon. I reached a gentleman called Rick who was extremely pleasant on the phone and took the time to answer my questions. I needed for a gift card to be available for my in laws within a couple day's time for their stay and he offered to PERSONALLY HAND DELIVER the card to the correct hotel and place a note in their reservation to make sure they received it. I also booked the hotel stay online via the website which was easy and he called me back to assure the charges would be correct for the stay. In this difficult time, I know we are all feeling the pressures of being overworked and it is hard to go above and beyond when we are struggling to get by. However, I feel like this is one of those examples of a hard working genuinely kind individual who one customer at a time lifts a company to elite status. Thank you, Rick. And thank you Bay View Inn and Perry Inn in Petoskey, MI. You have made my inlaw's anniversary one to remember.

Overpriced and under-delivered. Expensive for a place Up North. We decided to spend the money based on a glowing recommendation ... At check in, we were told breakfast is until 11 ... it 's not: 1030. We found out AFTER we checked out that there is complimentary tea and coffee in the gift shop. Would have been NICE to know; especially since the coffee in the restaurant was AWFUL. The hotel was NOT busy yet the service was ... lacking. I guess they make money on weddings in the summer bc we were left all alone on the porch trying to finish breakfast while the staff got ready for a wedding. The breakfast that was included for a $300+/n stay was actually 1/2 of a breakfast and the continental breakfast at the Holiday Inn is better. The location is great but ... everything else was lacking. Recommend : $25 bfast voucher be available for use anywhere on property ... veranda, pub, gift shop, etc. Or ... save that $25 and go get a good breakfast at Roast and Toast down the street.

Salt of the earth staff. Noggin room for great pizza and wings and live music, and that VIEW over looking Little Traverse Bay from the restaurant and Rose Garden is the best in Petoskey.

This hotel is cute and old fashioned. The staff is very friendly. The layout is confusing and you can get lost on the stairs. The rooms were outdated. No fridge or microwave. Loose headboard. No working thermostat to control air/heat. The view of the water is beautiful and the hotel is in a great location relevant to the downtown Petosky area.

We just spent two nights at the Perry. I can't say enough good things about our stay. The hotel and gardens are very beautiful and well kept. The beds were very comfortable. Just sitting and talking to friends was restful and entertaining. The staff was very friendly and helpful. We did have one problem but the staff was one it immediately and took care of everything. We were very impressed by the attention to detail. We are looking forward to staying there again.