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Contribuiți la feedbackDespite this, we decided to give the restaurant another chance for our last night. I ordered battered haddock and chips, but the dish was soggy and drenched in oil. The haddock was rubbery and did not flake in my mouth as it should. When I complained to the server, the chef, a middle-aged woman with a bandana, came out of the kitchen in a rude manner asking what was wrong. When I explained the issue, she dismissed my complaint and behaved unprofessionally. The manager, who was apparently the same woman, had a disrespectful attitude similar to her fish dish. I do not recommend this place at all, as the beautiful scenery is ruined by the lazy and rude staff. I did not receive a refund for my fish, and the young lady at the bar seemed clueless and did not address my complaint until after I had already paid. I will be expecting a refund, as I was very disappointed and let down by what was supposed to be a fantastic getaway.
We went to the restaurant with 4 adults for Mother's Day and we were not disappointed. The food was hot, fresh, and delicious. The staff were all professional and friendly, without being intrusive while we were eating. It was great value for money and we will definitely be returning soon for another culinary experience.
We had a reservation for 7pm but didn't receive our food until 8pm, even though the restaurant was not busy. The service was subpar and disorganized. The specials menu was written on a plain sheet of paper and we had to wait for another table to finish reading it before it was passed to us. This was unprofessional. Our meals arrived at different times, causing some guests to have their food half eaten by the time others received theirs. The staff could benefit from customer service training.
A wonderful experience. Stunning views, great location exceptionally friendly staff. Thank you Lynne and Duncan...
Sorry. But. This. Place. Has. Gone. Way. Down. For. Service. And. Meals. Young. Girls. With. Limited. Training. Did not. Know. What. Was. On. Or. Of. On. The. Menus. Terrified. Bringing. Tray. Of. Drinks. To. Table. Things. Will. Have. To. Improve. A. Great deal. Before. Wee. Go. Back. They. Have. A. 50ft. TV. Screen. But. Refused. To. Show. Football. There. Exercise they. Did. Not. Want. Singing. Or. Shouting. At. Games.
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