Dunkin' - Pensacola

Pretty bad to be honest. Slow service and they forgot my bacon on my bacon. You had a job. I go there every day a week and give them a star a day until they fix their deeds. Day two. Today they remembered my bacon, but forgot my cream and sugar. I just don't understand.

If I could give this zero star, I would. I went fine, stood there waiting for a few minutes to be recognized when someone finally came into the register, they had an attitude as if I was an effort for them. I asked for a dozen donuts. The woman looked at me and said we didn't have one. I asked if they had soon, (it was 8:00) she stared and said no. I asked how long it would be and she said it would be a few hours. Really? It's a fucking donut shop!! Who doesn't have donuts?

Awful employees with terrible time management skills. I literally sat in the lobby for 42 minutes, while (5 employees at 10 o'clock) scattered like chickens with their heads. It was tiresome.

Someone paid it for my breakfast so it was lovely. Also the service was friendly and fast. The only negative is the traffic on Davis Highway and try to merge into it during the morning rush similar to playing chicken. Update: The motorway fusion is still a problem, but I've been here several times. The service is always super friendly and helpful, especially first in the morning when I fight to work. Definitely turned me away from Starbucks.

During a pandemic and directly after a hurricane, my husband and I drove thru the drive thru 8 mins late (temp hours due to the hurricane). Instead of apologizing and showing any compassion, the woman in the drive thru was very condescending, laughing and smiling and waiving even after seeing we weren't happy. she could have taken the opportunity to either show empathy or compassion or even just served us. Instead she laughed and waved us along. I'm appalled at the lack of understanding, compassion and empathy. I've given this location MULTIPLE times to get my order right.... many times getting home and it was all wrong... never calling to complain or asking for refunds... because EMPATHY, COMPASSION and I realize we are human and make mistakes, but this is the final straw. I will NEVER STEP FOOT IN THIS ESTABLISHMENT AGAIN and will make it my business to ensure everyone knows just how uncaring and unempathetic this establishment was to me and my family during a pandemic and directly after hurricane sally. I also called and spoke with the manager (after being hung up on the first time calling) and not only thanked them for being there, but also stated my concerns with their lack of empathy and condescending attitudes of staff. I'll also be following up with corporate. hope it was worth it for that employee to be so disgusting to another human in need.