Bombay Lounge - Pendle

Fabulous service from the owner and staff , we arrived to the Bombay lounge at closing time and the owner agreed to a takeout which was absolutely delicious I will definitely eat there in the near future.

First visit, had the Sunday buffet. Food was delicious, hot and plentiful. Service was great and timed nicely just had a short wait between each course. Would highly recommend and will definitely be returning.

Oh dear. Have visited and reviewed this restaurant positively on previous occasions. Tonight was very different from our usual experience. Not having booked we were asked to wait for a table which was fair enough, however we were not welcomed, offered drinks or a menu. The staff appeared very casually dressed in jeans and sweat pants and I was surprised to see food being served by a waiter in an outdoor coat and woollen hat. A bar tender in a beanie hat and a waiter in a baseball hat did not add to the ambience. There was a continual stream of kitchen staff wandering through the restaurant carrying buckets and rubbish, it looked sloppy and chaotic. The food, however was good. I did share concerns with the waiter who advised me the owner was on holiday but they had not had any complaints (Trip Advisor would disagree). Not the usual expected standard!

Dreadful. The owner couldn't organise a chicken coup. The owner had note pad all the time...he was so confused. Offered us a booth then changed his mind as downstairs was the £55 drinks included. There was four of us and 3 don't drink! So upstairs we went to a booth..all ok untill during starters he said we might be moved! What the heck!..Anyway we stayed put. The disabled toilets was filthy with black rim and base. Owner said they are not in use....but two of us are disabled....two dirty rusty mop buckets in there, jug on floor.....disgusting. Mentioned to the boss and said they would be cleaned.....hahahah would have taken days to get rid of the state of them. The staff was un proffessonal, tea shirts and sweatshirts....our food was thrown at us and drinks plonked on table.....what a shambles for what we expected to be a lovely New years eve. Plus told to take glasses back to bar as they had run out. Never ever again......be warned as as 3 of us was very poorly the day after.

Booked the all inclusive option for NYE. Food, drink and service spot on. Not too crowded and a great atmosphere with live singer and DJ. What's not to like? Great way to spend NYE.