Marks And Spencer Cafe - Pembrokeshire

Had 2 large breakfasts today, sent them back freezing cold.Another 2 came and got to say they were terrible.If that’s what they call good it was horrible.Coffee was lovely.

We had the big breakfast today which was awful. The bacon and sausages were of poor quality which I did not expect of M&S. The meal was like warm on a cold plate. We won't have another breakfast there but the coffee was good, and hot. We paid top price for a poor breakfast comparing it with other breakfasts in the area.

Service slow , tables uncleared ,order taken incorrectly so charged twice ! When I pointed it out , no apology . Customer service zero !

Every table free covered in dirty crockery Filthy trays at the entrance Nothing we wanted available 1 member of staff on till with long queue and when he asked for help he was yelled at by a female colleague. When we asked him if our table could be cleared he asked a colleague at the kitchen area they all rolled their eyes looked at the mess and went back inside Even though I had empathy for the 1 bloke working he grunted at me when serving and so we cancelled our order and went somewhere else. Absolutely hopeless. Don't waste your time.

The cafe in M&S upstairs has not customer service what so ever. Staff don't work as a time ,there are slow so often I have to wait for so long in a queue. Only some individuals know how to make coffees. There is one member of the staff her name is LIZ,she should not work in customer service at all,she doesn't bother much ,she has chewing gum in her mouth most of the time .