Pollo Tropical - Pembroke Pines

Not bad, considered a fast cup of island soup with white rice. That's all I ate then, both were hot and delicious. Dinning room was not crocheted, and tables were available. I visited the Pollo Tropical in the past. Was clean this day without line, the ride through was a bit busy. It was okay!

Was good with the exception of strict COVID restrictions

After a long wait in line, I was disappointed to find that the chicken was extremely dry. The staff at the counter were friendly, but the only sauce available was cilantro garlic, which didn't quite make sense to me. The beans were average. Overall, it was a disappointing experience.

I had the worst experience at Pollo Tropical! From the moment I placed my order, the employees were incredibly impatient and rude, showing no attention to detail. As you can see in the picture, my order was completely messed up! The grilled chicken Caesar salad was lacking chicken, croutons, and cheese—just a dry salad. Additionally, the rice was stale and sticky, and the chicken was overcooked and dry. To top it off, they forgot to include the beans with my rice. The service was terrible, and the wait time was unnecessarily long. Overall, it was a disappointing experience.

The setup is not welcoming at all, so I cannot recommend dining in. For those trying to use the drive-thru, it seems impossible; the line stretches all the way back from Lowe's. I would estimate a wait of at least 20 to 45 minutes. My last order was a family dinner, but I unfortunately didn’t check the box after picking it up through the app. When I got home, the contents were a mess, and the photos speak for themselves. I won't be returning to this Pollo Tropical unless there are significant improvements in the dining environment, increased staffing, faster drive-thru times, and better quality food.