Burgerfi - Pembroke Pines

The service Tiffani gave us was Impeccable Thank you again! Veggie Burger was Amazing as always!!

Great BurgerFi location ! Seems like it's a newer location but service was great and Tiffani was very sweet and her customer service was great.

I really like the food here and it’s a convenient location for me but the service has been bad. First visit months ago was bad on a busy Friday, I ended up having to get a refund bc they seemed really disorganized and our food was taking a long time. No big deal, things happen and restaurants have bad shifts.Tonight i decided to give it another try. The cashier was welcoming and happy to take our order. Food came quickly. Then we realized husband’s “CEO Burger” didn’t have all the toppings it was supposed to. I walked to the front to politely ask about it and if we could just get it on the side and the cashiers attitude completely changed. She was gaslighting me and said the bacon jelly was cooked into the burger meat and that’s why I wasn’t seeing it. I walked back to my table to pull up the menu online and look at the photo to not feel crazy, then walked back up. Right away she grabbed a side of the bacon jelly from the window and basically threw it on the counter at me.I didn’t understand why I was being treated that way, like an inconvenience to simply get the toppings we paid for. I’m a very understanding person and wasn’t being accusatory, I’ve worked in restaurants and understand things happen.Until I read a review further down when I got home about cashiers telling the cooks when someone doesn’t tip and the cooks purposely didn’t add cheese to their burgers. I guess that makes sense why she suddenly got rude with me if she purposely did that. Tipping culture at simple restaurants has gotten out of hand. She has no idea that I was planning on tipping in cash after I ate while walking out.It would have meant a lot if they simply admitted to forgetting the toppings or just simply said sorry, but instead I was treated rudely. Won’t be returning to this location.

The service and Tiffani was awesome.Fries and burgers was good Custard shake was tasteClean storeGood music

Tiffani gave my family and I such a wonderful experience for our first time visiting this restaurant. I own a franchise and this is the kind of help I would hire. I noticed how attentive she was to her guests and managed to keep the place spotless while it was busy and full of people. The food is decent but the service she provided is something to brag about!