Dunkin' Donuts - Pembroke

What I ordered; medium hot pumpkin spice with oatmilk and an egg and cheese on an English muffin.What I received; medium hot with cream and sugar and an ice cold egg and cheese on an untoasted English muffin with literally 5 pieces of cheese.Unfortunately I was running late for work already so I didn’t have time to go back and ask for my correct order. But super disappointing for $7. I can only tolerate a small amount of dairy without having to run to the bathroom every 5 minutes so unfortunately I had to throw the whole meal away. After multiple disappointments from this location, this just confirms my trust issues when ordering at this location. Thank god I could Doordash Starbucks to get an accurate breakfast that wouldn’t make me sick.

The literal worst. Rude rude manager. We went in around noon so no line. They were just taking a the drawer while we were standing but didn’t say anything to us. And disappeared. After a few minutes the nice younger girl doing drive thru said sorry they took the drawer. A few minutes pass. She leaves then comes back, it looked like she went to see what they were doing. When she came back she was going to ring us in on the drive through register but then customer actually came that way. So now it’s almost 10 minutes and finally the one in charge comes grumbling out “what eff is going on here!?” Like loud. To everyone. So I say maybe should watch your language? And she says what do you want? So I say I’ve been waiting 10 minutes and you come out rude with an attitude and swearing? I don’t want anything now. she told me to eff off. So at that point I told her the same and I was calling corporate. She told me good luck it was down the road. I said didn’t want anything now. She looks at my husband and says what do you want!? He said I’m to stop yelling at my wife. seriously. What is wrong with people. I don’t care how bad your day is. You don’t need to be a jerk. I don’t need you to be NICE just be decent. not the one inside the gas station but the other side with the drive through on oak st ext. it doesn’t show on here correctly

THE STAFF IS EXTREMELY RUDE! THE DRIVE THROUGH CLERK WAS MOCKING ME, AND MAKING FUN OF ME, AND WAS TRYING TO CORRECT MY ORDER SAYING THE WRONG THINGS. I HAD TO LEAVE. SHE WAS SCREAMING AT ME AS I LEFT LIKE A MANIAC. THAT STAFF MEMBER SHOULD BE FIRED, AND WAGES HELD FOR LOSING A CUSTOMER. THEY ARE EXTREMELY RUDE!

Absolutely the worst Dunkin location! Damaged intercom could barely hear the associate and her attitude extremely poor! Please find better staff if you want success in this location . Although Dunkin is a great brand , it’s poorly represented at this location.

If I could give zero stars I would. This morning I ordered two plain bagels toasted with butter and when I get to the window, I am waiting there for 10 minutes because they forgot about my order and by the time my bagels are ready they aren’t even toasted at all and they aren’t buttered. The workers just put in one singular packet of butter in the bag with no napkins or even a knife. Would not recommend or ever come here again.