Subway - Pearland

I would like to set a zero, but unfortunately I would not allow myself to do so. I gave up my order, but I was told they didn't have a steak for a Philly. The worker said that the steak was only for the call in orders when I saw that she went into the freezer and get some for another customer. While I was talking to the worker, she rubbed her nose with her gloves. She was very excited after I told her she had to change her gloves because she touched the customer food and that was very careless. I won't be here anymore.

We ordered eight sandwiches online for a two-week period. The entrance prints the exact ingredients with details. The sandwiches are the same order. But they were not even made as ordered. No one picks up the phone or reacts to emails. Missing ingredients are like no cheese, completely different bread, and several ingredients are missing. Still on Oct.10

Zero customer service. I have two older ladies who need to see a chart how to make the sandwiches. After wheat bread was asked white. Ask for sandwiches to be roasted, they put it in the oven for 10 seconds, not even crispy. Avocado looks brown and rough. Not sure why they're still in business.

I gave it 3 stars because the meatball Sub was good, but the guy worked on the day we were, obviously hates his job!!! He asked us what kind of cheese we wanted on our sub, my husband asked for American cheese, I asked him if she had Mozzarella cheese, he said yes, what about it? I said it's the cheese I want on my sub! He was just rude. That's the place where we usually go for our subs, but we got back! If you hate your job so, you will find another one you like, but don't take it to your customers! SMH!

I come in at least once a week and always have to wait 10 minutes for anyone to come out of the back to take my order. The young girls they have working there have no customer service skills. They try to talk trash about the customers amongst each other in Spanish thinking you won 't understand them .. this establishment has become total trash since they hired all these new young kids! Management really need to clean house.