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Contribuiți la feedbackAmazing customer service. newly renovated, so it was so clean and comfortable. I am happy to go back to the room after a long working day. brand new gym and equipment. everything was really excellent.
We just spend two nights at this fine hotel and glad we did. This long-time classic property was recently added to the Hilton Family and in the middle of a MAJOR renovation when COVID-19 hit. One needs to give them a little grace as they finish up the gym, pool area, and landscaping. Once completed, the gym will be outstanding complete with lots of cardio machines, an indoor pool and hot tub, and plenty of weights. The outdoor pool and serene surroundings will complete what promises to be an outstanding resort! At this point, the guest rooms have been completely renovated. Rooms are quiet, comfortable, and have lots of work space. Most (all rooms have an outside balcony. The common space is massive with many spots for friends to gather as well as workspaces when one needs to mix some work with pleasure. Even the bar has built-in power plugs for laptops and USB chargers for your phone. Whatever might be temporarily lacking until the renovations are completed is more than made up by the excellent staff. Everyone we interacted with including the front desk, our breakfast servers, and sales staff we happened to meet were all very accommodating and did what they could to ensure our expectations were both met and exceeded! The attached pictures show the temporary breakfast area and detail to the little things such as what was on each table.
I had a very pleasant experience with this hotel during my week’s stay. Beyond the call of duty, Sheila (front desk staff) was incredibly helpful when I suddenly needed assistance due to a back flare up. She called paramedics, my friends and stayed with me until support arrived. Extraordinary comfort and hospitality!
My son and I stayed one night this past weekend. The bed was very comfy, thank goodness because I had booked the hotel based on the fact that according to their website they have a hot tub. Unfortunately, when I got there I found out the hot tub was not working. I have back issues so I was disappointed. But I slept very good on the comfortable bed. I think the room had just been renovated. It was nice and clean! The outside of this hotel does need some maintenance. I’m sure with Covid things have been a little different. The front desk lobby has been temporarily relocated in the conference center due to renovations, but there is a sign on the door instructing you where to go. I found the staff to be very friendly and helpful. I would stay there again sometime, probably, if I knew that their hot tub was up and running.
The hotel is under renovation. The lobby, restaurant, even front entrance are unusable. My room was really nice, roomy with nicely designed decorations and furniture. It was great right up until the point I had to shower. No hot water. A really nice marble walk-in shower with cold water. Awesome. I told the front desk on my way out to my meeting. Of course they offered to send someone up, as I was checking out. Not ideal. The hotel should be closed until it’s ready for guests. It is not. Long time Hhonors member, very disappointed.