Napoli Italian - Pasadena

I enjoyed some delicious food and wine at this restaurant. The garlic rolls weren't drenched in garlic butter, but they were decent, accompanied by a side of garlic and tomatoes. I ordered spaghetti with a meatball topped with a flavorful garlic and meat sauce that had plenty of garlic cloves. The meatball was impressively large! I also had a garden salad with ranch dressing, which was just average. The wine I chose was a cabernet, not the house variety, and it was excellent. However, one downside was the sticky table; the varnish is wearing off, causing everything to stick. On a positive note, Marcela was an outstanding waitress and managed a large table while ensuring I was well taken care of.

My opinion of Napoli remains unchanged; it’s a fantastic restaurant with excellent service and delicious food. However, I can no longer recommend their delivery service. They have stopped delivering themselves and are now using Eat24. When Napoli handled their own deliveries, it often took a while, but we understood, and the food was worth the wait. The orders were always accurate back then, unlike with Eat24, where there seems to be a disconnect. Also, don’t bother adding special instructions, like asking for delivery to the back gate, as the driver doesn’t receive that information. Unfortunately, I have removed Napoli from our regular Sunday night delivery routine. However, don't let that deter you from dining at the restaurant itself; I highly recommend it!

I really want to give five stars, but I'll give four because the customer service was AWESOME, but my dessert was very upsetting! We came in for my birthday and had a large party. When we arrived, the table was already ready (since I had called ahead) and I loved the way they had it set up. It was two tables pushed up against a booth and sitting in the middle of the booth made me feel like a princess at the head of the table! I like to feel special on my birthday! My mom had literally been discharged from the hospital behind the restaurant 30 minutes before dinner and she was experiencing back pain, but was determined to join us. Our meal ended up being rushed because we were trying to get her home and our server was very quick about getting us what we needed. My Shrimp Francais was good, and I would eat it again. I didn't get to finish it, but that was okay. The bread they serve is very good and even better with the oil it comes with. We boxed up our food and they even managed to get me my birthday cannoli. Here's the problem. I got tiramisu to go. I got home, ate my dinner, and then opened up my tiramisu. It looked good, but when I cut into it, it was frozen even after sitting out over 30 minutes. That was very unappealing to me. I thought the tiramisu at an Italian restaurant would be made in store. So they lost a star for that.

Establishment does not honor it 's own coupons!! Shame on your for your false advertisement!! I will post this on BBB as well! Follow up: They told me they will honor their own promotion by doing me a favor after arguing for a while. At this point, it was a matter of principle. Such a rude stuff, no wonder there are so many bad reviews about the customer service. I waited for 25min and they told me it will take another 20min. At that point, I couldn 't care less about their food. I am posting this to BBB and filing complaint with RICO for this kind of treatment!!!

This is a hidden gem in the Pasadena area. The people right across bw8 don't know that they are eating at the wrong Italian rest. Instead of breadsticks you get big fluffy rolls! I had the Shrimp and Scallops diavlo. It had the right spice and plenty of meat. The calzone was also very meaty, cheesy, came with some warm marinara. It was priced in the same range as commercial rest. w/ a more authentic flavor. Clean dining area and restrooms. If you want a great server ask for Stephanie she did great.