Cold Stone Creamery

Poor service. They don't start your online order until you get there 30 minutes later. Then, once I waited about 1 1/2 hrs after the online order was placed and my ice cream was melting. You would think they have a decent freezer for online orders. Wont be going to this location

I love how they add the fresh ingredients to the ice cream. cookie doughn't want some signature

Didn’t even get to try it. The girls working closed the store 8 minutes early, saying they cleaned everything already even though the closing time was later. Very disappointed in the lazy

It’s been 3 times now that I’ve placed an online order only for them to have not even started preparing the order until showing up at the pickup time! I will absolutely not order from here ever again, having to wait 20 minutes while you prepare my online order NUMEROUS times is unacceptable. And then not offering ANYTHING for the inconvenience is just poor customer service. Oh and don’t worry because in the rush to make the order, ONE OF THEM WAS JUST PLAIN ICE CREAM IN THE WRONG SIZE. Do better.

This location (W Stockton) is our favorite. Today the server (Twinkle) went beyond our expectations. My grandson wanted to taste several flavors and she happily obliged to his request plus went out of her way to decorate his scoops of ice cream. Twinkle had a pleasant and cheery attitude which made our visit super nice.