Red Robin Gourmet Burgers And Brews

The food here is consistently excellent. On this particular night, it took longer than usual for our order to arrive. The manager even rushed over to our table to apologize for the delay and explained the issue while offering to comp our meal. I was genuinely surprised by this level of service. Despite the wait, we weren't bothered because we appreciated the manager's approach and the fact that our dinner was complimentary. As I mentioned earlier, the food is always fantastic at this Red Robin. I have had nothing but positive experiences here, and I highly recommend dining at this restaurant.

The manager seems completely unqualified, and the staff clearly dislike their jobs. I understand they're busy, but I've worked in restaurants before, and we always handled supplier communications while prioritizing the customers. The ironic part is that when I asked to cancel my order and request a refund, she simply replied, "Okay." Naturally, we never received our money back and were charged for an order that we never got. You've lost my business for good. I hope you either close down and get proper training or do everyone a favor and find new jobs.

I drove half an hour from the airport only to find out that the grill was out of order, yet the restaurant was still open. What's the point of going to Red Robin if you can't get a hamburger? They should have just marked it as closed on Google. To make matters worse, the second option nearby was also disappointing and a further half-hour away. I won't be returning to Red Robin in Nebraska again.

I love the food here, but received terrible customer service. I ordered online delivery from their website and after the order I noticed that there was no way to enter my apartment number. I called the restaurant to see if they could deliver it to my entrance for the driver to the right apartment. The girl told me she couldn't do anything about the address that was wrong in the system and told me to call companies. I said I don't need anything hard to add the apartment number to the reception so that the driver can deliver to the right apartment. She cut me off and put me under control like 3 times, just to tell me she can't do anything and call companies. I saw how she didn't want to help in any way I told her to just cancel my order. This is scary because I literally live around the corner and had picked up the food myself, but I inaugurated there because I didn't want to risk the health of others to not mention how exhausted and sick I feel. That would have been a simple solution.

I put in a large order over 24 hours in advance for curbside pick up. This order needed to be picked up at a certain time because it was for Doctors, nurses and staff in-between surgeries. I showed up and called the number. I was told it would be out soon. I waited 20 minutes and thought they must have forgot about me. I went inside and was told they are putting it together. After 55 minutes I went in and she started to bring it out to me. I expressed my frustration very nicely and I was told it was my fault because it was such a large order. I never received an apology just that it was my own fault. By the time I got the food back to the surgery center, they were back in surgery and most of the staff went without eating. We ended up throwing most of it. In a world of lies, all I would have needed when I showed up was the truth. I know you had not started on my order. I should have been given a chance to either wait or cancel. An apology would have went a long way also. Now you lost a customer for life and a customer for our business.