Lua Bay Costa Palma - Palma de Mallorca

I liked the experience in this hotel but definitely a lift up is needed. If they renovate a little and give it some care I’d define give 5 stars. Service was very good and friendly, we arrived very early to the hotel and they helped with the bags and even gave us the room before check in time. Room with nice views and comfortable for resting. You will mot hear noises outside or anything.

Service: Such lovely staff! Friendly, polite, attentive everywhere except one sour reception person (I heard them adressing another visitor in a rather unpleasant manner). The servers are superquick! You could barely set your fork and knife down and the plate was gone. They were also patient with my poor Spanish skills and let me practice, offering corrections. The hotel reception was very helpful regarding taxis. The toilet in our room leaked but a maintenance person came to fix it in under 20 minutes on a Sunday! Cleaners were very nice but unfortunately not very thorough: We ran out of soap and toilet paper and weren't restocked. There was a dead bug in the toilet and we let it be there just to check the level of cleaning and it was still there on the morning we left. Everything else but the floors (and the balcony) were well cleaned. There is a small luggage storage, which opened from the reception. Room: We had a superior seaview room on the fourth floor, about mid building. The view was nice, but the room and especially the balcony has seen better days; the tiles are cracked and uneven, the railings are rusty and soiled by bird poop which was not cleaned during our visit. Uncomfortable, cheap plastic chairs on the balcony (we saw that some balconies are equipped with sturdier seating but we had the bad luck of getting a room with the hideous 1980s plastic chairs). Otherwise the balcony is big enough to fit a sunbed if the hotel wanted to improve. Bathroom: The bathroom is open concept, so no privacy. The toilet at least is behind a door, but it is a sliding door and it doesn't keep any natural noises or odours inside. So, if you're in a relationship that's not in the natural smells zone yet, or are otherwise fussy, maybe these rooms are not for you. Pool: Not a big one but size matches the sister hotels. The area is peaceful without onlookers from the street. There was green growth here and there in the pool, which I didn't see getting cleaned. The usual hotel sunbed towel reservation rally started in the morning. You have to join the rally or be without sunbeds, which were rather dirty and some were broken. Shades were large and moveable, and the pool person assisted with them if you asked. Large pool towels are available at reception for €15 deposit. You can change the towels as often as you want at the pool. Deposit returned upon checkout and return of towels. Food: We had half board. Breakfast is buffet type, and good mid range with warm foods, some veggies, omelettes customized for you, bread, condiments, yoghurt, fruit etc. Coffee and juice is self service. Dinner buffet had some variation but nothing fancy. Seafood available every evening. I loved the dessert selection: I've been on HB's around Spain   and this place had the best dessert cakes! Always tasty, variation etc. There are a few warnings about dinner. See below for food and drinks section! General: Not upmarket, but a solid 3*. The neighborhood is a bit shabby. Programme: I was super happy that the evening program was only in the sister hotel, so we weren't bothered by loud music. You could enjoy the music from your balcony and just close the door when you had enough. Smoking: If you're a smoker, you're going to be happy here: there are ashtrays on the balcony and a smoking spot at the pool and the entrance. If you're a non smoker or have lung conditions, book elsewhere. Had we known smoking on the balcony is allowed like it was still the 1990s, we wouldn't have booked. We couldn't have a single hour chilling on the balcony without having to breathe smoke because we were unlucky to be neighbours with smokers. Would I return? No, though it was the nicest service in any Spanish hotel I've visited so far. However, if I wanted to spend my holiday on a beach sunbed, the hotel was non smoking and it was safe for a seafood allergic person to have dinner at the hotel and the balcony had comfortable balcony furniture, then yes.

I recommended it to a couple of friends, they did so well, they retired a few days ago, very satisfied with the attention of all the staff, as well as the comfort in the room and in all the places of the hotel, they will recommend it to friends and family

Excellent service, nice rooms, very friendly staff. I highly recommend it! Carlos at the service of the restaurant in front of the beach very nice and pleasant!

The hotel is good for cost and location is also good. having access to the beach is one of the main advantages. the negative part is on the part of the restaurant as they currently don't sell food to carry according to pandemic but I don't understand the reason or logic of that and in our case that we had a boat exit turned out to be zero practical and also meaningless. I also forgot some things in the room and it was very complicated that they gave me a solution to get them back.