Aqua - Palma

The Parisian themed tapas bar took me by surpriseThis place was jam packed and I can see why.

Sat down with my family, including kids who are very hungry, couldn’t get a drink let alone food for 45min. When I complained to the head waiter (an old chap with long hair) he just shrugged his shoulders, didn’t care. A German family near us had the same issue, they walked out the same time as us. Waited an hour of my life that I’ll never get back.

I went to Aqua in April with my daughter and we enjoyed the food. My Sea bass was very tasty. Staffs were courteous and friendly. Toilets could be better and had to chase find someone to get bill on our way. Overall it's a nice place to eat.

Having visited Aqua over the past ten years while on hols with my wife and this year we went with our daughter and her family and I looked forward to showing them this place we have spoken about so much. On arrival to the bar there were no empty tables that had a shade except one which was beside the restaurant and may I add not set for lunch. We sat down and the older waiter who hadn't the guts to come over himself sent his understudy over to tell us that that was for diners only and we would have to move. I said we are just in for a quick refreshment before heading on, but no not allowed even though there was NOT ONE person sitting at any of the dining tables. I asked for a table with a shade as the baby was very hot out in sun. He shrugged his shoulders.When I pointed to a large round table close to the bar which had a large brolly but NOT raised was empty and no one sitting at it as the sun was so hot, a blank stare and a shrug and the older waiter just kept flicking his eyes up from a bowed head as if he was busy.. AQUA you have let yourself down and with a head waiter with that sort of attitude towards customers is not going to increase your business. On earlier visit the day before, it took 14 minutes to get served it was only when I got up and went to order it myself did I get any service and when you eventually do get the bill it takes an age to get your change. This also happened the day before. Aqua I have decided to vote with my feet and will not be back to your establishment,you may have a nice position for the bar/restaurant but your customer care is totally ****. It used to be popular with great Cuban music and a wonderful atmosphere. Now it's dismal Muzak and bad service and no atmosphere.

We enjoyed the food ,full English and cold meats etc at breakfast and menu changed every day fir evening meal.but think drinks even if just soft drink) should come with evening meals)