Cantala at Riviera Palm Springs

The food was good, but at my reservation there was no information that the breakfast was only until 11, which was a little disappointing. our reservation was around 11, if I had made another deal, I would have known. the host service was terrible. I came to make with a reservation that I made a month ago and the host was rude, not smile, welcome or welcome. She said very seriously that she was with us, then she turned her back to us when she had put the phone on. when I checked in, I mentioned my reservation and she said it wasn't there. she acted as if this was an inconvenience to put us, although I had placed a confirmation number for the reservation a month ago. once sitting, the service was great. our server was friendly, sweet and patient as we waited for our last part of the party. overall it was a good experience, but since the host is the first contact point, she really had me nervous for the experience. she was incredibly rude and has not tried to make us welcome.

Our server was extremely slow and inattentive. We were quite disappointed.

No heating in restaurant. bizarre, so we left. we are freezing

So we turned up for our booking at Cantala restaurant, which we chose because we had seen good reviews and because we had looked into the room a couple of days previously whilst visiting the hotel's pool cafe for lunch. When we arrived we were told that the restaurant was no longer being used for dinner and that we would be seated in the Cafe Palmetto next door. This room had all the ambiance of a hospital canteen, bright lights and only one table occupied. They suggested we try the bar instead, but this was even worse. So we left, hungry and very disappointed at being so misled. It being the 23rd of December we were unable to dine anywhere else worth visiting.

Had to provide low ratings b cause this restaurant, Cantala, no longer exists, despite accepting my reservation! Instead, we were seated in an adjacent restaurant cafe, Palmetto, which is located in a cold hallway with less than average food!