Menchie's Frozen Yogurt - Palm Harbor

Tasty fro yo, but on the pricey side. Also, they have the nerve to ask for tips on full self service. How about you pay your workers better so they dont need to be supplemented with tip?

When we have earned ourselves a little reward we go to Menchies where we can each get different things… because we can never settle in just one thing! This place is great because you can get as much or as little as you want.

The store is small with only a few tables indoors, although they do have a good selection of frozen yogurt to choose from. Fruit toppings are limited, but they do have a good selection of candy nuts, plus toppings to choose from. I bought a small cake, which cost around $40 and was very disappointed, as I expected it to be all frozen yogurt, not dry white cake on the bottom. Also, the cake did not have any of the ingredients listed on its label, and was melted by the time I got home, about 10 minutes. I feel that I wasted my money by expecting one thing, but receiving a totally different one instead.

The staff was fooling around acting very unprofessional and loud. The tables and chairs were filthy.

Good Low Carb flavor but HORRIBLE customer service. I asked about putting yogurt in my own cake cone (which I purchased) and they were baffled as to how to weigh it. I asked if they could just weigh it as it it were the same as a cup? Nick (the manager/district lead) actually said he could lose out on making money . When they weighed the difference in the empty cup versus an empty cone I think the difference was roughly 4 cents. He said he had to train his employees on how to do it when he wasn 't there. I commented that he was teaching them a valuable lesson in customer service. Holy cow! Not to mention I saved them the cost of the cup and the spoon themselves which I can guarantee cost him more than 4 cents. I work in an ice cream store, so I know how much the 12oz cups and plastic spoons are. I also know what good customer service is and how to think outside the box for the sake of helping and pleasing a customer. The manager (Nick) actually commented on how good my cone looked (like I said I work in an ice cream store and know how to make a good soft serve cone) and he is going to look into getting cones! I went back there twice and the employees (even those who were there the first time) gave me an attitude. The 3rd time, they actually called the manager, Nick, to ask what to do and how to charge me. (I thought he had trained them on how to weigh it). He actually told them to have me put my cone in their cup to weigh it. I dropped a cup on the floor, had to get another one, so he had to pay for 2 cups. He could 've saved those cost and I would 've paid cash but I wanted him to have to pay the credit card fee so I use my amex. I brought my entire family in for yogurt so they made some money on us. They would 've made a tip too if they had showed some level of service and a nice attitude. I called and asked for the owner (Greg) and they gave me the number for a McDonalds. Guess I 'll call corporate.