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Contribuiți la feedbackCONS: The room we had in The Lodge was in much need of a redo. Old and worn, dirty lamp shades, one didn't have a finial and spun around when trying to turn it on/off, dirty grout in shower, plumbing fixtures nearly ready to come out of holes, outdated lighting in bathroom making makeup difficult, bleach spot on rug under desk table leg, no ice bucket in room and when we called to ask for one we were told we would need to pack that item really!! Dirty and moldy windows in our room, peeling paint on balcony furniture and severe peeling paint on balcony banister. Internet connection inadequate, TV channel selections poor and TV remote didn't work consistently. For cost of room plus $75 per night for our 17 lb. well behaved dog. And they charge a service fee if you charge room payment on day of arrival. Who carries this kind of cash on vacation??? So many inadequacies for cost we paid, can't recall all of them. Asian girl working golf pro shop on a Wednesday morning, was rude and abrupt to everyone including those on phone call for tee times. And, we spent over $350 in pro shop because husband couldn't leave with a pair of golf shoes he saw there and still got lousy treatment from her. PROS: We went in mid April and weather was perfect! If you can overlook the room inadequacies and the cost you've paid, you'll have a good stay. The golf course, ocean and beach are spectacular. The Atlantic Grill restaurant in The Lodge was very good 3 out of 4 times, which once I was given rotten fruit on my plate. The lazy river was fun. We went early one morning before kids arrived. Beach chair rental is conveniently done on line, but $60 plus tax for two umbrellas and two beach chairs.
The reviews don 't lie!! Reserved a 3 bedroom condo in the Ocean Tower. The ocean while able to see was a LONG way away. Kinda got the impression our balcony would be near the beach. Negative. The biggest problem was the bedding situation. In their defense, they did state that types of beds could not be guaranteed BUT they NEVER mentioned that a possibility would end up being 2 Tiny and I mean Doll like Tiny beds in the 3rd room. Grown adults could not fit on these and ended up sleeping on the pull out couch (that was at least 25 years old) and had a Bar down the middle of the SKINNY mattress. Brought this to management 's attention with absolutely no resolution other than a 'sorry '. Nearly $700 a night for this?!? Hard pass next Thanksgiving. *UPDATE* Have you ever read so many words on the business replies that say and mean so little?!?
This resort is perfect if R&R is on the agenda. Beautiful views with a peaceful, serene atmosphere. We stayed in the newly renovated 3 bedroom premium ocean view condominium. This beachfront resort has several restaurants on property. They also have many activities to entertain the entire family. There's a spa, putting course, golf course, bicycling, pools, and boardwalk shops just to name a some. We didn't need to leave property! The staff were friendly and ensured we were comfortable. Everyone greeted us with a smile and offered assistance if needed. We will definitely be back!
Mostly wonder and friendly help and food. Safe wouldn't open. Alex at front desk had no solution on Saturday except wait for engineer at 9. Transport for us at 9 am. If we had insulin or other urgent medication no one on property could help us. A maintenance man I think actually did have a key to safe and opened an hour later thank God. She apparently was clueless on that fact. Also AED behind desk in an office where in a cardiac arrest no patron could go grab and use within minutes to save a life. No signs displayed as to its location
My friends and I booked a premium suite for the weekend! We felt like we were on a tropical island. The room was nicely decorated, clean and contained useful items we need for cooking and bathing. Can't wait to go back for another girls weekend!