Subway - Ozark

Don?t eat here. Rude employees and horrible service. They also don?t participate in Subway app deals so you?ll end up paying twice as much. Go somewhere else. Hope this one closes down!

First of all, I never eat at Subway so i?m not sure if this is a random occurrence but I came in this Sunday on my lunch break and while my sandwich was being made there was an employee coughing all over the food station and on my sandwich so I politelyasked them to remake it, which they did and I was very thankful! I drove back to my work to eat my food and as I opened it therewas a hair sticking out of my sandwich remake so I ended up throwing it away. I called to get a refund because I just didn?t endup eating it. I was VERY polite and understanding over the phone as I work in customer service (I work in a pharmacy, I getyelled at every other interaction) and just thought this was an unfortunate circumstance. The employee couldn?t help coughingand the hair was just an accident. Like if anyone gets it, it?s me and I don?t think it?s unreasonable to ask for a refund inthat situation. I spoke briefly with Hannah, who told me I could come back and get it, to which I asked if I could just get itrefunded back to my card because I didn?t have time to come back. She said no, and that I could come back tomorrow and theyMIGHT give me my refund if they wanted to. I was just really confused by her response because why would they maybe not want to?So I asked her what she meant by that and she said that her coworkers might want to give me my refund but they don?t have to. SoI asked if I could talk to a manager to make sure I got my money back and she said ?I?m the closest you?re going to get to amanager right now.? She also told me there was not an actual manager I could speak to. (I hate even asking for one) After that Ibasically just tried to explain my thoughts, and I was still being nice even though she was condescending and rude to me. Iended up getting hung up on. Thankfully, my manager let me come back after my break so I could make sure to get my refund. Theboys who helped me were very understanding and nice and willing to refund me even though they hadn?

Awfully made sandwiches, wrong ingredients and bread was uncut. The sandwiches looked like they were literally thrown together.

So I ordered my food asked for my sandwich how I like it. Then paid for my sandwich and cooler ranch Doritos and found out after that never got a receipt. And when I told Alice about the bread she wanted to make another and I said no I?m sorry I don?t wantto over eat. But also this is first time no recipet at all. Their are so many reasons why you get your receipt. I?m hopingsubway corporate sees this and it doesn?t ever happen again. I guess people who work at fast food restaurants including atsubway need to remember to give receipts all the time. People please just do your job?

Food is still poor but the only associate there has a good sense of humor.