Oxford Burger Company

I decided to call and bring it up with the staff member. I informed her that I had dined there on the 26th, and she responded with a surprised, “...and you’re just now calling?” I paused for a moment, surprised by her tone—after all, it had only been eight days, and I could only address issues when they appeared on my card. If it had been three to six months, I could understand her confusion, but regardless, it's still my money. After that, she hurriedly said that the district manager would need to take care of it and abruptly hung up on me. I called back, and she asked if I was inquiring about my $1.10 discrepancy. I explained that I was concerned about whatever the difference was, and her response was dismissive. She mentioned that I might see a charge reappear on my card and hung up again. I recognize that it's just $1.10, but if I had been short on my bill, would they have just let it slide as well? Ultimately, it’s my money. Overall, I was disappointed with the poor customer service and the unseasoned burger. Enjoy your visit elsewhere!

I reviewed my account and discarded my receipts to ensure everything matched up. I noticed my order didn't align with what I received from the Oxford Burger Company, so I decided to call. I spoke to a lady about the discrepancies, mentioning that I was there on the 26th. She responded, “... and now you call, and I'm pausing...” It had only been eight days since my visit, but I insisted that something was wrong with my card charge. If it had been three to six months later, I could understand her hesitation, but it’s still my money at stake. She told me that only the district manager could handle my issue and then abruptly hung up on me. I called back, and she seemed dismissive, saying something like, "So, you’re calling about your $1.10?" I said it wasn't just about that amount; it was the principle. She just shrugged it off. I understand that it was only $1.10, but would they have thought it was okay if I had been short on my bill and the only difference was that amount? It’s still my money we’re talking about. In any case, the customer service left much to be desired, and the burger itself lacked flavor. Overall, it was a disappointing experience.