Lenny's Delicatessen - Owings Mills

My experience at this restaurant varied greatly depending on who was working that day. Unfortunately, the owner does not address customer concerns. If you're looking for a quick and satisfying breakfast, I cannot recommend this place.

I just found out that Lenny's will soon have new owners. I hope the quality of the food and service remains unchanged. We'll have to wait and see...

We stumbled upon this place while traveling from Washington to New York, and I was really impressed. The atmosphere was great, and the staff was very welcoming. The food was delicious as well! My daughter especially enjoyed the mac 'n cheese, while I opted for a sandwich.

Used to love this place. Now it's a dirty goy slop hole.

The overall four stars is simply because of lack of customer service over the phone. We patronize Lenny 's a few times a week for lunch at work. Everyone had their ordered ready, which is regular since we eat there weekly. Gray or Grey, however her name spelled answered the phone. Strike one was when she said Lenny 's Deli how can I help you? I said good morning how are you? She never said nothing so I repeated myself she then said I 'm fine I told her we wanted to do a pick up order wasn 't a small order either. I told her the first item which was an omelet my coworker gets EVERY WEEK. This child said we don 't sell that I said yes you do we get it each week. My coworker staring at me like ummm I get it every week. I hung up and called back to get her name I also asked if Mr. Alan was there. The way she said her name pissed me off so bad. My coworker went to order the food in person so now she had to wait and instead of our large order the order was cut down to only three people. Phone etiquette is a part of customer service. If we are telling you we get this item every week I would like to think a person would say hold on a second let me get some help. I also worked for Lenny 's years ago I know Mr. Alan was big on customer service then and it should be the same way now.