Famous Dave's Oswego

2 of 4 tellers was eating cold, the manager was very friendly and brought back a very hot plate while the place was not busy.

I and my wife and daughter had a reservation at this place at 7:45. we sat at 7:50. we knew what we wanted, so we could order our food immediately and two alcoholic drinks. 25 minutes pass and around 8:15 the only thing we had on the table was 3 water. No one was back to check us out and we hadn't even got our drinks yet. it was a bit overcrowded, but not at the point where it was supposed to overwhelm the employees. now it's 8:30 and still not drinks or something. the table we sit on had a clear view of the kitchen area and my wife watched a girl who was a server came from outside on the floor and then they go into the microwave and opened it and touched some mais with their bare hands to make sure that it was hot and then went to serve it a table. at this point we were fed and asked to speak with a manager to express our concerns. another server comes on the table that said that the manager was busy, but she would be over if she could, so we expressed our concerns to her and she said she would tell the manager and check them our food and drinks personally.(yet no drinks on the way) 10 minutes later the manager (jessica arcisd) came to check on the table order and said that she had been eating on our drinks. we have expressed our concerns and now give her the opportunity to do something. 10 minutes further and around 8:50 my wife goes to the bar and our drinks are already made and just sit on the bar counter without bartender. (don't forget that we have a 5 year old with us, who is also waiting and hungry)20 more minutes go by and around 9:15 the manager goes back to our table and noticed that we don't eat yet and told us that she would check for eating. she comes back 5 minutes later saying that our ticket lost

I and my wife and daughter had a reservation at this place at 7:45. we sat at 7:50. we knew what we wanted, so we could order our food immediately and two alcoholic drinks. 25 minutes pass and around 8:15 the only thing we had on the table was 3 water. No one was back to check us out and we hadn't even got our drinks yet. it was a bit overcrowded, but not at the point where it was supposed to overwhelm the employees. now it's 8:30 and still not drinks or something. the table we sit on had a clear view of the kitchen area and my wife watched a girl who was a server came from outside on the floor and then they go into the microwave and opened it and touched some mais with their bare hands to make sure that it was hot and then went to serve it a table. at this point we were fed and asked to speak with a manager to express our concerns. another server comes on the table that said that the manager was busy, but she would be over if she could, so we expressed our concerns to her and she said she would tell the manager and check them our food and drinks personally.(yet no drinks on the way) 10 minutes later the manager (jessica arcisd) came to check on the table order and said that she had been eating on our drinks. we have expressed our concerns and now give her the opportunity to do something. 10 minutes further and around 8:50 my wife goes to the bar and our drinks are already made and just sit on the bar counter without bartender. (don't forget that we have a 5 year old with us, who is also waiting and hungry)20 more minutes go by and around 9:15 the manager goes back to our table and noticed that we don't eat yet and told us that she would check for eating. she comes back 5 minutes later saying that our ticket lost

We waited almost an hour and a half for our food, and by the time it arrived, we were extremely hungry. I understand it was Valentine's Day and the restaurant was likely busy, but they didn't even offer us a salad or cornbread to help ease our hunger as an apology for the long wait. We had plans for our children, and I was really looking forward to a nice dinner with my husband. Unfortunately, the lengthy wait ruined our romantic evening, and we felt rushed to finish our meal and return to our kids. Now, we’re hesitant to go back to Famous Dave’s, even though we used to enjoy it, which is why we chose this restaurant in the first place.

Out of the four dishes we ordered, two of them were cold. However, the manager was very friendly and brought us a piping hot dish. It’s worth noting that the restaurant wasn't busy during our visit.