La Gladys - Ossining

Health inspectors should do random checks, 50% you’ll get spoiled food or cold food. Gave this restaurant benefit of the doubt a few times but honestly you’ll not be satisfied, todays experience was cold dry fries and soup that already had lemon, meaning prob was mixed from a previous costumer.. stay safe.

Been meaning to try this place for a while. It's simply delicious.Recommend the Lomo Saltado which is prominently featured on the menu, but the chicken soup is AMAZING as well. I'm pretty sure if hospitals in 2020 had had enough of it the pandemic would have been over in a week.A word of warning if your Spanish is not very good or non existent, none of the staff when I called could speak english. Muddle through, it's worth it.

Placed an order way ahead of time to be picked up at 1:00. I specifically asked for no crab in the dish. I was there at 12:50 only to find out they forgot to make my order. I reiterated my no crab request but I don’t think they understood as no one there speaks English. I know their main clientele is Spanish speaking but they should have someone you has a basic understanding of the English language for other customers. Needless to say my dish had crab.

My family usually gets good from this place every Friday and despite that more often than not their tres leches is expired and they still send it with our order, we were loyal customers up until today. One of my family members called to place an order like any other day and was kind to the woman who answered the phone at the Ossining location. Upon informing the lady that they owed us a tres leches from the last time they sent a spoiled one the manager in charge said they would send it next time we ordered) the woman on the phone became very aggressive and rude for ABSOLUTELY no reason. She had no manners and incredibly poor customer service. It’s Safe to say we will not be ordering food here again and we will be making sure to let our friends and family know not to order from here either. I hope whoever owns the restaurant has a serious talk with this woman about her customer service.

They've gone downhill. The chaufa con camarones was greasy with poor quality rice. The Jaleah Familiar had no shrimp and was swimming in grease and my favorite ceviche was rubbery squid and was warm. I used to love this place. Terrible now.